Inbound Sales Representative

Smooth Closing is seeking an Inbound Sales Representative to convert warm leads into new title and escrow orders across Florida. In this client-facing role, you'll respond to incoming calls, emails, and web inquiries from buyers, sellers, agents, and lenders, qualify prospects, and guide them through our tech-enabled closing solutions. You'll use modern CRM and communication tools, collaborate closely with our closing team, and help refine playbooks and processes as we scale.

If you're detail-oriented, persuasive, and energized by a fast-paced, client-obsessed culture, this role is for you.

Responsibilities

• Respond to inbound phone, email, and web inquiries from buyers, sellers, agents, and lenders regarding title and escrow services
• Qualify leads, understand client needs, and educate prospects on Smooth Closing's solutions and closing process
• Convert warm inbound leads into new orders by following a structured sales process and consultative approach
• Manage and prioritize a high volume of inbound requests using CRM and communication tools
• Collaborate with operations and closing teams to ensure smooth handoff and an excellent client experience
• Track pipeline activity, maintain accurate records, and report on key sales and conversion metrics
• Use digital tools and scripts to streamline communication, scheduling, and follow-up
• Continuously refine messaging based on client feedback and performance data
• Participate in training on title, escrow, and real estate transaction basics to better serve clients
• Contribute ideas to improve inbound sales workflows, playbooks, and client communication templates

Required Skills

• Inbound sales
• Lead qualification
• Consultative selling
• CRM software (e.g., Salesforce, Hub
• Spot)
• Real estate or title industry knowledge
• Phone and email communication
• Pipeline and activity tracking
• Scheduling and follow-up tools
• Data entry and accuracy
• Basic sales reporting and metrics