Sales Prospecting Coach

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

As a Sales Prospecting Coach, you will be responsible for driving top-of-funnel excellence across our Account Executive and sales development organizations. Operating onsite in our Austin and Tempe offices, you will work directly with sellers to refine outbound strategy, elevate call execution, and build targeted vertical prospecting skills.

You will leverage call analytics, real-time AI conversation insights, and hands‑on coaching sessions to evaluate AE calls, identify skill gaps, and provide actionable feedback. Bringing deep domain expertise in outbound prospecting and industry verticals, you will empower sales reps to convert targeted accounts into high‑value pipeline opportunities.

This position reports to our Manager of GTM Sales Enablement and has the opportunity to be based in our Austin, Texas and Tempe, Arizona offices. The expectation is to work in the office 4 days per week, aligned with Sales in‑office days, with the option to work remotely on the remaining day.

• AE Call Assessment &
  
  Coaching:
  
  Systematically audit and assess Account Executive discovery and cold outreach calls to evaluate sales pitch delivery, objection handling, value framing, and closing techniques.
• 1:1 & Group
  
  Coaching:
  
  Conduct weekly 1:1 call reviews and interactive group role‑play workshops in our Austin and Tempe offices to continuously upgrade seller call execution.
• Vertical Prospecting Strategy:
  Build and deliver targeted prospecting playbooks tailored to specific industry verticals, equipping reps with sector‑specific terminology, pain points, and value propositions.
• Multi‑Stakeholder Account Mapping & Sequencing:
  Map economic buyers, champions, influencers, and blockers, and coach reps on strategic sequencing: who to reach first, how messaging should shift by persona, and how to obtain warm introductions across a buying committee rather than repeating the same pitch to multiple people.
• Cross‑Functional Strategic Feedback Loop:
  Translate rep‑level field patterns and feedback into actionable insights for Sales Ops and Marketing to refine ICP definitions, territory design, and messaging.
• Outbound Pipeline Acceleration:
  Partner with sales leadership to analyze rep conversion metrics, outbound activity levels, and call outcomes to drive pipeline growth.
• Call Intelligence & AI Utilization:
  Utilize conversation intelligence tools (including Dialpad’s native AI capabilities) to track trending talk tracks, competitive mentions, and common buyer objections across rep…