RVP, Account Management

At Alert Media , we help organizations protect their people, operations, and brand.

• Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for Alert Media's largest strategic customers.
• Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention.
• Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities.
• Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives.
• Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals.
• Partner with Customer Account Directors to prepare for Executive Business Reviews (EBRs), helping customers align Alert Media's solutions to their strategic business priorities while identifying opportunities for continued growth.
• Regularly meet with enterprise customers—virtually and onsite to support strategic customer engagements, executive relationship building, negotiations, and complex expansion opportunities.
• Collaborate across internal teams to ensure customer success and revenue growth, including:
  Customer Success Managers and Directors Renewals Managers Sales Engineering Product Marketing Product Management Customer & Field Marketing Finance Pricing & Contracts Executive Leadership
• Leverage Salesforce, Gong, and other technologies to coach performance, improve execution, and increase forecast accuracy.
• Identify business challenges and proactively develop solutions that improve customer outcomes and team performance.
• Recruit, onboard, develop, and retain high-performing Enterprise Customer Account Directors.
• Deliver accurate forecasts, pipeline updates, and business insights to the VP, Account Management.
• Foster a culture of accountability, collaboration, customer obsession, and continuous improvement.

• You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors.
• You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations.
• You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence.
• 8–10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations.
• 3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors responsible for expansion revenue, renewals, and customer growth.
• Proven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customers.
• Demonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention.
• Experience coaching Enterprise Customer Account Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.
• Strong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversations.
• Experience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer growth.
• Proven ability to accurately forecast expansion business and manage pipeline health using Salesforce and sales analytics.
• A people-first, process-oriented, and data-driven leadership style.
• Exceptional coaching and leadership skills with experience developing high-performing Enterprise Customer Account Directors.
• Strong cross-functional leadership skills with the ability to partner effectively across Customer Success, Renewals, Product, Marketing, Finance, Legal, Sales Engineering, and Executive Leadership.
• Entrepreneurial mindset with a passion for developing people, improving processes, and building scalable organizations.
• Experience in crisis intelligence, enterprise software, or communications technology is a plus.
• Ability to travel approximately 20–25% to support customers, your team, and company events.
• Location:
  
  We have a strong preference for Austin, TX based candidates to work a hybrid schedule, but open to U.S. based candidates.
• Sponsorship:
  Alert Media does not sponsor candidates. Must have the legal right to work in the United States now and in the future.