Strategic Account Manager

The Strategic Account Manager (SAM) owns the commercial and strategic relationship for a portfolio of Bloomfire's enterprise customers. You're responsible for retention, expansion, and account growth, and your compensation reflects those outcomes. You'll build relationships with executives and technology strategists, lead account planning and Q  motions, identify and close upsell and expansion opportunities, and partner with the Customer Success Manager to ensure customers are achieving measurable ROI.

This is a high-impact, revenue-generating role for someone who's comfortable with technical audiences, C-suite conversations, and contract negotiations.

The Strategic Account Manager (SAM) owns the commercial and strategic relationship for a portfolio of Bloomfire's enterprise customers. You're responsible for retention, expansion, and account growth, and your compensation reflects those outcomes. You'll build relationships with executives and technology strategists, lead account planning and Q  motions, identify and close upsell and expansion opportunities, and partner with the Customer Success Manager to ensure customers are achieving measurable ROI.

This is a high-impact, revenue-generating role for someone who's comfortable with technical audiences, C-suite conversations, and contract negotiations.

• Own all commercial motions for your accounts: renewal, expansion, upsell, and contract execution
• Drive Net Revenue Retention (NRR) across your portfolio — this is your primary success metric
• Build and maintain a multi-threaded account map that includes sponsor, champion, economic buyer, IT and AI stakeholders, and political risk at each account
• Lead account planning: document customer goals, success metrics, risks, and growth opportunities on a rolling basis
• Run quarterly and annual Quarterly Business Reviews (QBRs), in partnership with the Customer Success Manager
• Own ROI documentation and value storytelling for each account; make the business case for renewal and expansion
• Manage the renewal process end-to-end: timeline, negotiation, and close
• Identify and execute expansion opportunities, from initial discovery through contract
• Proactively and continuously  risks — org changes, budget cycles, new leadership, competitive threats — and develop a mitigation plan
• Maintain accurate CRM hygiene — pipeline, account health, and renewal forecasts
• Collaborate with Marketing on reference programs, case studies, and customer advocacy opportunities

• 5+ years in account management, enterprise sales, or customer success with a commercial focus in B2B SaaS
• Track record of meeting or exceeding NRR or renewal targets
• Demonstrated experience selling SaaS and PaaS to CIOs, enterprise architects, and technical stakeholders
• Experience managing complex, multi-stakeholder accounts at the enterprise or Fortune 500 level
• Strong commercial instincts — comfortable identifying expansion opportunities, building business cases, and negotiating contracts
• Executive presence: confident presenting to and building relationships with C-level and VP-level stakeholders – especially CIOs
• Background in value-based selling or ROI-driven account planning methodologies
• Experience with formal account planning frameworks (e.g., MEDDIC, SPICED)
• Disciplined CRM user with strong pipeline management habits
• Bachelor's degree required
• Must be eligible to work in the United States without visa sponsorship

• Experience in knowledge management, enterprise collaboration, or adjacent SaaS categories
• Familiarity with tools like Salesforce, Churn Zero, or similar CRM/CS platforms

• Base salary plus variable compensation tied to NRR
• Eligibility for equity plan
• Award-winning culture
• Health, vision, and dental plan
• 401(k)…