SMB Account Manager; Hybrid

About The Role

Crowd Strike is seeking a Corporate Account Manager - SMB to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a great opportunity for those who want to cultivate and sharpen their sales skills. Crowd Strike offers a robust sales training and development program where you will learn about our industry leading product and services.

This is a full sales cycle role in which you will proactively advocate for the customers in the small to mid-size business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

This is a hybrid-remote role and will require you to go into the office just 1x a week at our Austin, TX OR Sunnyvale, CA for team building, unity, and collaboration.

• Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the Crowd Strike portfolio to increase ingestion.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

• 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other SaaS related fields.
• Bachelor's degree is preferred
• Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of comfort handling client objections and negotiations.
• Security or SaaS experience is a plus.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified

Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to…