Sales Operations Specialist

Sales Operations Specialist

Our client is seeking a Sales Operations Specialist to help optimize and scale their sales organization. This is an exciting opportunity for a Sales Operations professional who enjoys building processes, improving systems, and creating structure within a growing sales environment.

The team is currently going through a Sales Operations and CRM rebuild, making this a great opportunity for someone with strong hands-on Hub Spot experience who can help improve CRM workflows, reporting, sales processes, and overall operational efficiency.

This role will work closely with sales leadership, an external CRM consultant, and cross-functional teams to identify opportunities for improvement and implement scalable solutions. The ideal candidate is organized, analytical, collaborative, and comfortable taking ownership of projects from start to finish.

• Own and continuously improve the end-to-end sales process, including lead management, routing, sales stages, and post-sale handoffs.
• Help lead the ongoing Hub Spot CRM rebuild, including workflows, configuration, data structure, and process improvements.
• Partner with leadership and an external consultant to evaluate and implement CRM enhancements.
• Develop and document sales processes, procedures, SLAs, and best practices.
• Identify operational inefficiencies and recommend solutions to improve sales team productivity.
• Maintain CRM data quality, workflows, and reporting.
• Build and maintain dashboards tracking pipeline health, conversion metrics, sales performance, and revenue KPIs.
• Support forecasting, pipeline analysis, territory planning, and sales reporting.
• Partner with Sales, Marketing, Finance, and other teams on sales operations initiatives.
• Provide CRM and technology training and onboarding support to sales team members.
• Support the development of sales playbooks, training materials, and onboarding processes.
• Lead or support projects including technology implementations, process rollouts, and other sales initiatives.
• Manage and mentor Sales Operations support staff as needed.

• 5+ years of experience in Sales Operations, Revenue Operations, GTM Operations, Sales Strategy, or a related function.
• Hands-on Hub Spot CRM experience is required.
• Experience with CRM implementation, optimization, administration, or process improvement.
• Strong Excel or Google Sheets skills and experience working with reporting, dashboards, and sales metrics.
• Experience with sales forecasting, pipeline reporting, and KPI analysis.
• Strong understanding of sales processes and sales technology.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.