Client Advisor - Domain

Summary

The Client Advisor is a brand ambassador who delivers exceptional luxury experiences on the sales floor, representing Moncler’s values and client promise. They build and maintain long-term client relationships through personalized service and proactive clienteling while contributing to store and individual sales goals. This role supports daily store operations, visual standards, and the overall client experience.

• Welcome every client and deliver a personalized, high-end retail experience.
• Build and maintain long-term client relationships through outreach and use of approved clienteling tools.
• Achieve and exceed individual sales goals and key performance indicators such as ADT, UPT, conversion, and repurchase rate.
• Process sales transactions and omnichannel services; handle special orders, repairs, charge sends, and after-sales requests.
• Support inventory tasks, stock organization, cycle counts, visual merchandising, and daily store operations.
• Participate in team initiatives, training, and uphold grooming, loss prevention, and company operational standards.

• Minimum of 2 years of luxury retail, premium retail, hospitality, or other client-focused experience.
• Proven ability to meet sales targets while delivering exceptional client experiences.
• Strong interpersonal, communication, relationship-building, and organizational skills.
• Professional presentation, dependable, adaptable, and results-oriented.
• Comfortable using POS systems, clienteling applications, Microsoft Office, and mobile communication tools; bilingual or multilingual skills preferred.