Support Coordinator - Utility Portfolio Coordinator

Overview

The Utility Portfolio Section is on the lookout for a passionate, forward‑thinking professional ready to make waves! As a Utility Portfolio Coordinator, you won’t just join a team—you’ll join a high‑performing, innovative powerhouse that’s shaping the future of utility coordination across the state. If you're energized by collaboration, thrive on solving complex challenges, and love working with diverse customers and partners, this role puts you right at the center of the action.

You’ll build strong stakeholder relationships, deliver exceptional customer service, and help drive impactful decisions that make a real difference. If you're ready to bring your ideas, enthusiasm, and problem‑solving skills to a team that values excellence and innovation, this is the job for you.

In ROW, we foster a culture grounded in Respect, Honesty, Transparency, Trust, Kindness, Accountability, and Unity. We seek candidates who embody these values and contribute positively to our mission and community.

• Reviews submissions of state and federally funded utility accommodation agreements, payment requests, and supporting documents. Work involves analyzing, evaluating and coordinating processing utility-related payments and reimbursement eligibility. Work requires contact with internal Utility Auditors, District and Division partners, Finance personnel, and the Utility industry. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.
• Recommends and implements procedural changes.
• Represent the Department at various national, state, and local committee and task force meetings.
• Assists internal and external customers with navigating through the utility accommodation payment and reimbursement procedures to ensure compliance.
• Assists in updating Standard Operating Procedures (SOPs), utility manual, and related forms.
• Reviews routine to complex utility agreements to ensure compliance with state and federal regulations.
• Assists Utility Auditors in their review of program documentation.
• Provides customer support to District and Division customers, Utility Industry, and other groups.
• Reviews requests for utility reimbursement and recommends approval or denial of requests.
• Conducts presentations, provides training, and coordinates meetings related to utility program activities.
• Performs other job responsibilities as assigned.

• Education
  :
  Bachelor’s Degree in any discipline. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications
• Experience
  : 2 years utility accommodation reimbursement eligibility or related utility activities. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.
• Licenses and Certifications
  :
  Valid driver’s license. This position requires driving a state vehicle.

• Demonstrated alignment with ROW core values:
  Respect, Honesty, Transparency, Trust, Kindness, Accountability, and Unity.
• Competencies:
• Statistical analysis methodologies and reporting procedures
• Developing and implementing programs
• Using computers and applicable programs, applications, and systems
• Investigative practices and procedures
• Negotiating settlement of differences without damaging relationships; applying effective questioning and listening techniques to determine other parties' positions in a direct and diplomatic manner
• Establishing plans and setting objectives and goals that support overall business strategy/results, anticipating and adjusting for problems/roadblocks
• Public relations for maintaining effective working relationships with individuals and groups, both internal and external
• Collecting, sorting, and compiling data
• Planning and coordinating workshops, seminars, and task force activities

• Sedentary work:
  Lift up to 10 lbs at a time and occasionally carry files/small tools
• Standing for prolonged periods
• Repetitive Motion: substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity: work includes data/figures; view a computer screen; extensive reading

Please read the Standard Conditions of Employment (TxDOT) for all positions.

The Texas Department of Transportation is an Equal Opportunity Employer. If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Act of 1990.

For a complete list of our total compensation package please visit our website. To view benefits available to all State of Texas employees visit:
Benefits at a Glance | ERS (texas.gov)

State

Job Title:

Right of Way Agent III