Hotel Security Agent Job Austin area,Texas USA,Security

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places.

The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel

Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.

Answer house calls, assist guests and employees with respect to safety, security and hotel operations

Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation

Initiate and follow-up all investigations of crimes committed against property and persons

Assist ill and injured guests and employees, ensuring documentation and disposition of reports

Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts

Watch for suspicious persons entering, exiting, or loitering around building

Conduct walk through observations of entire hotel

Promote safe work practices

Answer security telephone and safety hotline calls and respond in a timely manner based on priority

Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly

Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log

Take ownership of all service issues brought to your attention by guests

Maintain an increased awareness of safety issues throughout the hotel

Participate in scheduled departmental and administrative meetings as requested

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency procedures including OSHA requirements

Knowledge, Requirements and Skills

High-School diploma or GED required
One-year hotel or related experience preferred
Excellent reading, writing and oral proficiency in the English Language
Must possess basic computer skills
Knowledge of hotel policy and fire-safety procedures
Ability to operated hand held two-way radio and knowledge of ten codes
Ability to be persuasive with telephone sales skills
Ability to obtain and/or maintain any government required licenses, certificates or permits.
Current CPR certification and First Aid training required.
General knowledge of city and its attractions
Excellent organizational skills and attention to detail
Ability to multitask
Excellent communication skills
Able to handle a large volume of guest interactions in an efficient and courteous manner
Proficient in Microsoft Office, Internet
Work well under pressure, be a team player

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

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