Protective Security Officer; PSO – Austin, TX

Summary

Protective Security Officers will provide a variety of security services for the Federal Protective Service contract.

• Protect personnel and property in a professional manner.
• Meet and deal tactfully and politely with general public and visitors.
• Effectively and efficiently screen and process visitors.
• Identify, report, delay, or detain persons who violate rules and regulations.
• Conduct internal and external roving foot patrols.
• Traffic control.
• Ability to maintain excellent detection rate on x‑ray machine.
• Detect and respond to alarms and emergencies.
• Secure entrances and exits during emergencies.
• Control keys and lock combinations.
• Communicate and remain accessible via two‑way radio or company issued cellular phone.
• Understand and comply with all requirements defined within company documents to include Post and General Orders, plans, policies, and procedures.
• Observe and report all offenses/incidents.
• Complete all reports and paperwork as required.
• Provide first aid, CPR, and assist during emergencies as necessary.
• Must be able to wear protective body armor as a part of the duty uniforms.
• Maintain mandated training requirements in accordance with company guidance.
• Maintain physical fitness, agility requirements, and weapons qualifications.
• Ensure safety requirements compliance and safe work practices.
• Support safety programs.
• Participate in Quality and Process improvement programs.
• Perform other duties as assigned.
• Regular, in‑person attendance is required.

This position has no supervisory responsibilities.

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity, promotes a harassment‑free environment; builds a diverse workforce.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality – Demonstrates accuracy…