GSOC Manager - Weekends

Job Title: GSOC Manager

Department: Global Security Operations Center (GSOC)

Reports To: GSOC Americas Manager

Direct Reports: GSOC Analysts, Operators

Employment Type: Full‑Time

Location: Austin, TX / Onsite

Travel Requirement: Minimal to Moderate: 10% - 15% (as needed for client or site support)

The GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high‑risk events and serves as a trusted operational partner to clients and executive stakeholders.

• Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage.

• Maintain appropriate staff levels, scheduling, breaks, and shift handovers.

• Conduct shift briefings, daily stand‑ups, and post‑incident debriefs.

• Enforce adherence to established Standard Operating Procedures (SOPs), runbooks, escalation protocols, and client‑specific requirements.

• Ensure continuity of operations during emergencies, staffing shortages, or major incidents.

• Oversee physical access control systems (PACS), badging systems, visitor management tools, alarms, and surveillance platforms.

• Review, approve, and audit access requests to ensure compliance with least‑privilege and segregation‑of‑duties principles.

• Coordinate closely with Physical Security, Facilities, and Guard Force partners regarding site access issues, hardware failures, or security concerns.

• Conduct regular access audits, exception reviews, and badge recertifications.

• Ensure accurate documentation and evidence handling related to access events and investigations.

• Monitor GSOC systems including SIEM, CCTV, alarms, environmental sensors, and intelligence feeds.

• Rapidly assess, classify, and triage incidents based on defined severity levels (P1, P2, P3).

• Lead response efforts for critical events that may impact:

• Client physical facilities

• Data centers

• Network and infrastructure assets

• Life safety and personnel security

• Initiate and manage incident bridges, coordinating with internal teams (IT Security, Facilities, Legal, HR, Business Continuity) and external responders (law enforcement, emergency services).

• Maintain detailed incident documentation, timelines, and action logs.

• Act as the primary GSOC point of contact for client stakeholders during assigned shifts.

• Ensure communications are accurate, professional, and aligned with contractual SLAs.

• Support regular operational reviews, audits, and client governance meetings.

• Conduct regular performance evaluations for GSOC staff on the assigned shift.

• Establish clear performance expectations, KPIs, and development plans.

• Provide coaching, mentoring, and corrective guidance as needed.

• Identify training needs and high‑potential talent for advancement.

• Coordinate tabletop exercises, simulations, and emergency drills.

• Update SOPs and training materials based on incident reviews and lessons learned.

• Promote a culture of continuous improvement, operational excellence, and professional growth.

• Ensure GSOC operations comply with internal policies, client requirements, and applicable regulatory frameworks.

• Support internal and external audits by providing documentation, evidence, and corrective action plans.

• Maintain audit‑ready records for access control, incident response, and monitoring activities.

• Identify risk trends and recommend mitigation strategies.

• Ensure effective use of GSOC tools and platforms, including:

• Access Control & Badging platforms

• CCTV / VMS

• Dispatch / CAD systems

• Ticketing and case management tools

• Maintain data integrity, accurate logging, and proper evidence retention.

• Partner with IT and Security Engineering teams on system enhancements and…