GSOC Manager - Weekends

Position: GSOC Manager - Weekends Included
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* Job Title:

** GSOC Manager

** Department:
** Global Security Operations Center (GSOC)

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* Reports To:

** GSOC Americas Manager

** Direct Reports:
** GSOC Analysts, Operators

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* Employment Type:

** Full‑Time

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* Location:

** Austin, TX / Onsite

** Travel Requirement:
** Minimal to Moderate: 10% - 15% (as needed for client or site support)

** Position Summary*
* The GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high‑risk events and serves as a trusted operational partner to clients and executive stakeholders.

** Essential Duties and Responsibilities*
* ** 1. GSOC Operations & Shift Leadership*
* + Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage.

+ Maintain appropriate staff levels, scheduling, breaks, and shift handovers.

+ Conduct shift briefings, daily stand‑ups, and post‑incident debriefs.

+ Enforce adherence to established Standard Operating Procedures (SOPs), runbooks, escalation protocols, and client‑specific requirements.

+ Ensure continuity of operations during emergencies, staffing shortages, or major incidents.

** 2. Access Control & Physical Security Operations*
* + Oversee physical access control systems (PACS), badging systems, visitor management tools, alarms, and surveillance platforms.

+ Review, approve, and audit access requests to ensure compliance with least‑privilege and segregation‑of‑duties principles.

+ Coordinate closely with Physical Security, Facilities, and Guard Force partners regarding site access issues, hardware failures, or security concerns.

+ Conduct regular access audits, exception reviews, and badge recertifications.

+ Ensure accurate documentation and evidence handling related to access events and investigations.

** 3. Incident Monitoring, Triage & Response*
* + Monitor GSOC systems including SIEM, CCTV, alarms, environmental sensors, and intelligence feeds.

+ Rapidly assess, classify, and triage incidents based on defined severity levels (P1, P2, P3).

+ Lead response efforts for critical events that may impact:

+ Client physical facilities

+ Data centers

+ Network and infrastructure assets

+ Life safety and personnel security

+ Initiate and manage incident bridges, coordinating with internal teams (IT Security, Facilities, Legal, HR, Business Continuity) and external responders (law enforcement, emergency services).

+ Maintain detailed incident documentation, timelines, and action logs.

** 4. Client & Stakeholder Communication*
* + Act as the primary GSOC point of contact for client stakeholders during assigned shifts.

+ Ensure communications are accurate, professional, and aligned with contractual SLAs.

+ Support regular operational reviews, audits, and client governance meetings.

** 5. Performance Management & Team Development*
* + Conduct regular performance evaluations for GSOC staff on the assigned shift.

+ Establish clear performance expectations, KPIs, and development plans.

+ Provide coaching, mentoring, and corrective guidance as needed.

+ Identify training needs and high‑potential talent for advancement.

** 6. Training, Readiness & Continuous Improvement*
* + Coordinate tabletop exercises, simulations, and emergency drills.

+ Update SOPs and training materials based on incident reviews and lessons learned.

+ Promote a culture of continuous improvement, operational excellence, and professional growth.

** 7. Compliance, Risk & Audit Support*
* + Ensure GSOC operations comply with internal policies, client requirements, and applicable regulatory frameworks.

+ Support internal and external audits by providing documentation, evidence, and corrective action plans.

+ Maintain audit‑ready records for access control, incident response, and monitoring activities.

+ Identify risk trends and recommend mitigation strategies.

** 8. Tools, Technology & Documentation*
* + Ensure effective use of GSOC tools and platforms, including:

+ Access Control & Badging platforms

+ CCTV / VMS

+ Dispatch / CAD systems

+ Ticketing and…