Digital Revenue Manager - Enterprise - AMER

The Opportunity

Lansweeper's enterprise customer base is the backbone of our recurring revenue. As a Digital Revenue Manager - Enterprise, you will manage revenue equal to about 10M in ARR
, with the mission of protecting and maximizing the value of every customer relationship at scale.

This role is not a traditional high-touch AM position nor solely a retention & expansion play; the responsibility for deeper product adoption and upsell lies with a separate team. Your focus will be on revenue excellence: ensuring an optimal Gross Revenue Retention (GRR) of 90%+ and, through organic and price growth, driving a healthy Net Revenue Retention (NRR) that keeps existing business growing.

You will operate in the sweet spot between digital automation and human connection by building scalable lifecycle programs that nurture each account and stepping in personally when stakes are highest. The systems, playbooks, and AI‑assisted workflows required will be co‑created with your team from the ground up.

• Own the GRR target of 90%+ across a book of 750 high‑value enterprise accounts.
• Identify at‑risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals).
• Design and execute dedicated save plays for every at‑risk account, tailoring solutions to the customer's situation, contract stage, and risk profile.
• Maintain a systematic, always‑on approach to risk detection and mitigation so no customer falls through the cracks.

• Drive an NRR of 102%+ through well‑timed, justified price growth aligned with customer value and market positioning.
• Manage renewal cycles end‑to‑end, ensuring timely and frictionless renewals at optimized pricing.
• Collaborate with Finance and Deal Desk to model pricing scenarios and renewal strategies across the portfolio.

• Co‑design and execute automated, metadata‑driven nurture programs that engage every customer based on specific situation, usage, contract timeline, and segment.
• Build and continuously refine digital lifecycle playbooks covering onboarding‑to‑renewal, defaulting to self‑serve and using human intervention only when necessary.
• Leverage AI tooling and automation to scale personalized outreach, health scoring, and engagement tracking across the full book of business.

• Contribute to building digital motion infrastructure—including self‑serve portals, automated workflows, AI‑assisted insights, and scalable communication frameworks.
• Partner with Operations, Product, and Engineering to define requirements, test solutions, and iterate on what works.
• Champion a "digital‑first, human‑when‑it‑counts" operating model within the team and the wider organization.

• Recognize that high‑value customers expect a personal touch at critical moments—escalations, at‑risk renewals, strategic pricing conversations, or key lifecycle milestones.
• Act as the trusted face of Lansweeper when the moment calls, knowing when to step in versus when to rely on the system.

• 3–5+ years of experience in Account Management, Customer Success, Retention, or Revenue Management within B2B SaaS.
• Experience managing a large book of business (hundreds of accounts) in a scaled environment.
• Demonstrated success owning or influencing GRR, NRR, renewals, churn reduction, or pricing strategy.
• Strong analytical capability—comfortable working with health scores, segmentation, usage metrics, and AI tools.
• Experience building or operating within a digital‑first customer lifecycle or automated retention model.

• Retention mindset—anticipate risk before it becomes churn.
• Builder mentality—create scalable systems, not manual workarounds.
• Commercial acumen & empathy—confidently navigate pricing conversations while building long‑term trust.

• Performance‑based variable compensation tied to GRR and NRR outcomes.
• Comprehensive healthcare coverage + HRA.
• 401(k) with 4% employer match.
• Generous PTO including vacation, personal days, sick leave, and…