Security Supervisor

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Loss Prevention Supervisor is responsible for overseeing daily loss prevention operations to ensure the safety and security of guests, team members, and property assets. This role provides leadership, guidance, and oversight to Loss Prevention Officers while ensuring compliance with all company policies, procedures, and applicable laws. The Loss Prevention Supervisor leads by example, supports incident response and investigations, manages shift operations, and maintains a visible presence throughout the property to uphold service excellence and operational integrity.

GENERAL DUTIES:

Supervise, support, and direct Loss Prevention Officers and assigned teams during scheduled shifts

Ensure proper staffing levels, post coverage, and adherence to post orders and operational assignments

Maintain a visible presence throughout the property by conducting regular patrols of public areas, back-of-house spaces, and exterior grounds

Monitor officer performance to ensure professional conduct, proper appearance, and compliance with service and safety standards

Respond to calls for service, assess situations, coordinate appropriate responses, and communicate status updates to leadership

Maintain command and control of all safety, security, and emergency incidents and scenes

Address guest and team member concerns promptly, professionally, and with discretion, coordinating with hotel leadership as needed

Ensure appropriate response to incidents involving disturbances, medical emergencies, safety hazards, theft, or policy violations

Assist with investigations, incident documentation, witness statements, and evidence collection in accordance with company procedures

Complete detailed shift reports, incident reports, logs, and administrative documentation accurately and in a timely manner

Issue counseling, coaching, and progressive discipline documentation as appropriate and in accordance with policy

Maintain open communication with management regarding incidents, employee concerns, trends, and operational issues

Act as the senior point of contact in the absence of Loss Prevention management and assume delegated responsibilities as required

Collaborate with Engineering, Housekeeping and Front Office teams to ensure property-wide security alignment

Monitor access control, team member compliance, vendor and visitor access, and restricted-area security

Ensure Lost and Found procedures are followed and properly documented

Assist with crowd control, special events, VIP movements, and high-traffic periods

Actively communicate company updates, policy changes, occupancy levels, and special event information to the team Provide ongoing training, coaching, and development opportunities to enhance officer performance and preparedness

Foster teamwork, accountability, professionalism, and a positive work environment

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete required safety training and certifications; properly store flammable materials

Ensure compliance with hotel policies, procedures, and standards with self and colleagues

Ensure uniform and personal appearance are clean, polished, and professional

Maintain confidentiality of proprietary information, guest data, and security-related information

Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service…