GSOC Manager - Weekends

GSOC Manager

The GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high-risk events and serves as a trusted operational partner to clients and executive stakeholders.

The GSOC Operations Manager:

• Leads and manages assigned GSOC shift operations to ensure uninterrupted 24x7 coverage.
• Maintains appropriate staff levels, scheduling, breaks, and shift handovers.
• Conducts shift briefings, daily stand-ups, and post-incident debriefs.
• Enforces adherence to established Standard Operating Procedures (SOPs), runbooks, escalation protocols, and client-specific requirements.
• Ensures continuity of operations during emergencies, staffing shortages, or major incidents.

• Oversees physical access control systems (PACS), badging systems, visitor management tools, alarms, and surveillance platforms.
• Reviews, approves, and audits access requests to ensure compliance with least-privilege and segregation-of-duties principles.
• Coordinates closely with Physical Security, Facilities, and Guard Force partners regarding site access issues, hardware failures, or security concerns.
• Conducts regular access audits, exception reviews, and badge recertifications.
• Ensures accurate documentation and evidence handling related to access events and investigations.

• Monitors GSOC systems including SIEM, CCTV, alarms, environmental sensors, and intelligence feeds.
• Rapidly assesses, classifies, and triages incidents based on defined severity levels (P1, P2, P3).
• Leads response efforts for critical events that may impact: client physical facilities, data centers, network and infrastructure assets, life safety and personnel security.
• Initiates and manages incident bridges, coordinating with internal teams (IT Security, Facilities, Legal, HR, Business Continuity) and external responders (law enforcement, emergency services).
• Maintains detailed incident documentation, timelines, and action logs.

• Acts as the primary GSOC point of contact for client stakeholders during assigned shifts.
• Ensures communications are accurate, professional, and aligned with contractual SLAs.
• Supports regular operational reviews, audits, and client governance meetings.

• Conducts regular performance evaluations for GSOC staff on the assigned shift.
• Establishes clear performance expectations, KPIs, and development plans.
• Provides coaching, mentoring, and corrective guidance as needed.
• Identifies training needs and high-potential talent for advancement.

• Coordinates tabletop exercises, simulations, and emergency drills.
• Updates SOPs and training materials based on incident reviews and lessons learned.
• Promotes a culture of continuous improvement, operational excellence, and professional growth.

• Ensures GSOC operations comply with internal policies, client requirements, and applicable regulatory frameworks.
• Supports internal and external audits by providing documentation, evidence, and corrective action plans.
• Maintains audit-ready records for access control, incident response, and monitoring activities.
• Identifies risk trends and recommends mitigation strategies.

• Ensures effective use of GSOC tools and platforms, including:
  Access Control & Badging platforms, CCTV / VMS, Dispatch / CAD systems, Ticketing and case management tools.
• Maintains data integrity, accurate logging, and proper evidence retention.
• Partners with IT and Security Engineering teams on system enhancements and integrations.

Required Qualifications:

• Bachelor's degree is preferred but not required.
• Experience in security operations, GSOC/SOC, or critical incident management.
• People leadership or supervisory experience is a plus.
• Demonstrated experience managing physical security systems and access control.
• Strong written and verbal communication skills; ability to brief executives.
• Proven ability to lead calmly and decisively during high-pressure incidents.
• Proficiency with Microsoft Office and security operations platforms.

Core Competencies:

• Operational Leadership
• Risk Assessment & Incident Response
• Stakeholder Communication
• Access Control & Physical Security Management
• Compliance & Documentation
• Coaching & Talent Development
• Decision-Making Under Pressure

Securitas is committed to equal employment opportunity.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.