Security Officer

Job Description

• Monitor hotel premises for security breaches or suspicious activity.
• Conduct regular patrols of the property to ensure safety and security.
• Respond promptly to guest inquiries or reports of incidents.
• Assist in emergency response situations, such as fires or medical emergencies.
• Ensure compliance with hotel policies and procedures concerning safety.
• Document incidents and prepare reports for management review.
• Coordinate with local law enforcement as needed during incidents.
• Perform access control and monitor guest and staff entries.
• Evaluate and resolve conflicts or disturbances among guests.
• Provide exceptional customer service while ensuring safety.
• Maintain surveillance footage and other security documentation.
• Conduct security training for staff members.
• Implement safety protocols during high‑traffic events.
• Assist in the investigation of theft or property damage.
• Respond to alarms and monitor security systems.

• Paid time off
• Medical, Dental and Vision Insurance, 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

• Certification in first aid and CPR.
• Previous experience in a Security role required.
• Understanding of security systems and surveillance technology.
• Strong problem‑solving and decision‑making skills.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Frequent standing and walking throughout shift.
• Occasional lifting and carrying up to 50 lbs. or more.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.
• Ability to work rotating shifts, and call back hours when required.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V