Supervisor Physical Security

Location:

Austin, TX, US, 78727

Requisition

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit

• Oversee daily physical security operations for Texas and all assigned remote sites globally, including offices, warehouses, data centers, and lottery-related locations.
• Own the access control administration, badge issuance, access requests, access reviews, and employee terminations.
• Oversee the review of security-related work orders, tickets, and service requests.
• Coordinate incident response with internal stakeholders, facilities teams, law enforcement, and emergency responders when necessary.
• Assess security risks and direct mitigation efforts during off-hours events to minimize operational disruption and maintain compliance.
• Provide timely communication and incident updates to leadership and appropriate stakeholders during significant security events.
• Perform annual reviews of the security policies, procedures, response protocols, and operational documentation.
• Administer physical security systems, including access control, visitor management, CCTV, and alarm monitoring.
• Troubleshoot security system issues and coordinate repairs with internal support teams.
• Work with the Sr. Manager of Operations to manage site projects, including new site activations, office expansions, remodels, and physical security improvement projects.
• Conduct or coordinate investigations involving security incidents, policy violations, suspicious activity, property loss, workplace safety concerns, and access control violations.
• Review major incident reports for accuracy, completeness, and appropriate escalation.
• Supervise and develop security officers.
• Provide coaching, training, scheduling oversight, and performance management.
• Conduct team meetings on a quarterly basis to align
• Ensure staffing levels and operational coverage meet day-to-day operations requirements.

• 5+ years of experience in physical security, corporate security, GSOC operations, law enforcement, military security, or a related field leadership.
• Experience with access control, CCTV, alarm monitoring, investigations, and incident response.
• Experience working in highly regulated environments.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.

• High School Diploma or GED equivalent.
• Minimum 5 years of progressively responsible experience in corporate security, physical security, GSOC operations, law enforcement, military, or a related field.
• Minimum 2 years of supervisory or team leadership experience.

• Associate’s degree in criminal justice, Security Management, Business Administration, Emergency Management, Homeland Security, or a related field.
• Bachelor’s degree in criminal justice, Security Management, Business Administration, Emergency Management, Homeland Security, Human Resources, or a related field.
• ASIS APP, PSP, CPP, or other relevant professional…