Field Services Center Technician II

Overview

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make our world go round. We’re growing because the job of creating a better internet is never done. Our team is committed to building a place where people who want to make a difference can grow their careers and belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The Field Services Center Technician II supports the dispatch and technical support of installing and repairing GFiber services, and the maintenance of Outside and Inside Plant, planned maintenance, and preventative maintenance. Primary responsibilities include using service support software such as Salesforce - Field Service Lightning (FSL), Oracle Field Service Cloud (OFSC), GIS mapping systems, and diagnosing/correcting root causes from the central office or customer premises to installations.

This role involves working with components and configurations such as:

• Impairments to/with all connections
• Drop cabling
• Network interface units, patch panels
• Media cabinets
• ONTs
• Inside wiring (fiber, ethernet, including backup powering, UPS, etc.)
• Media gateways, Modems, Routers, switches
• OSP Cabling
• Active electronics (including CWDM and DWDM applications)

• Resolve complex issues by troubleshooting impacted residential and small business services.
• Coordinate multiple repair and maintenance resources for Outside Plant (OSP) on concurrent incidents.
• Coordinate install fulfillment dispatch including route optimization and handling calls from technicians.
• Have knowledge of installation and test of Ethernet jacks, making cross connects in telecom spaces (MDF, IDF, HDF), working with fiber optic cables, installing radio mounts, tuning microwave point-to-point radios, and performing installation/construction duties, maintenance and troubleshooting.
• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Proficiency with computers and adherence to company entry policies, both time bound and in verbiage.

• 3 years experience in Fiber to the Home (FTTH) / GPON / XGS-PON network construction and/or large-scale fiber network deployments.
• 3 years of experience managing relationships with a variety of contractors and vendors.
• 3 years of experience in GIS or equivalent mapping systems.
• Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts.
• Experience using a computer in a professional setting.
• Experience with field services dispatch in telecom or similar industry.

• 3 years experience with field services dispatch in telecom or similar industry.
• 3 years of experience in fiber splicing for termination and midspan use cases, OTDR and Power Meter fiber optic testing.
• 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations.
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs.
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
• Experience operating Google Workspace, Oracle Field Services Cloud (OFSC), and/or Salesforce - Field Service Lightning (FSL).

The US base salary range for this full-time position is between $74,000 - $81,000 plus bonus and benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's Know your rights: workplace discrimination is illegal (PDF).

It s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.