Equipment and Maintenance Technician - Austin

Merit Coffee is dedicated to crafting exceptional coffee experiences—from our cafés to our customers’ homes and businesses. Behind every great cup is reliable, well‑maintained equipment, and that’s where our Coffee Service Technicians shine. This role is critical to ensuring our cafés and customers receive fast, professional, and high‑quality equipment service every day.

The Equipment and Maintenance Technician is responsible for providing expert repair, installation, and preventative maintenance for coffee equipment across Merit Coffee café locations and customer sites. This role combines hands‑on technical expertise with outstanding customer service and requires independence, flexibility, and strong problem‑solving skills.

• Refurbish, clean, inspect, and perform preventative maintenance on coffee equipment including espresso machines, brewers, and grinders
• Diagnose and repair equipment issues on‑site and provide limited remote technical support via phone, email, or video
• Coordinate with the Maintenance Repair & Operations Buyer to schedule monthly and annual preventative maintenance
• Respond to café and customer service requests in a timely and professional manner
• Accurately document all service activities using tracking software for compliance, billing, and warranty purposes
• Follow company procedures for service tickets, warranty claims, and parts ordering
• Assist with inventory management, including tracking parts usage and conducting periodic audits
• Safely operate a company service van or box truck and comply with all driver requirements
• Load and unload equipment, tools, and parts as needed
• Participate in an on‑call rotation, including nights and weekends, to support emergency service needs
• Travel independently between multiple locations throughout the day
• Perform occasional overnight travel (1–2 nights) to support installations, training, or special projects
• Perform other duties as assigned

Minimum of two (2) years of experience in a service technician or equipment repair role

Experience in the Food & Beverage or coffee industry strongly preferred

Valid driver’s license with a clean driving record

• Strong knowledge of electrical, plumbing, and mechanical systems related to equipment installation and repair
• Comfortable using service ticketing systems, inventory tracking, and project management software
• Proficient in Microsoft Word and Excel
• Excellent time management skills with flexibility for off‑hours availability
• Professional, reliable, and customer‑focused demeanor
• Ability to work independently and manage a dynamic daily schedule

• Ability to kneel, bend, squat, reach, push, pull, and lift up to 50 pounds
• Ability to stand for extended periods
• Comfortable working on ladders, roofs, and elevated spaces
• Able to work with moving mechanical parts, pressurized steam, heated surfaces, electrical equipment, and cleaning chemicals
• Ability to work in tight or enclosed spaces and navigate narrow aisles
• Must have close visual acuity for detailed mechanical work and safe equipment operation
• Able to withstand exposure to outdoor weather conditions and frequent regional travel

Work is frequently performed in active café environments during business hours, requiring coordination around baristas and customers. The role involves exposure to moving machinery, electrical components, heat, chemicals, and frequent travel between café and customer locations.