Broadband Network Technician Lead

Broadband Network Technician Lead

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

• Performs all responsibilities listed below independently, assisting department and leadership with coordination of daily work/preventative maintenance.
• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses, and off-air interference.
• Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage.
• Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment.
• Monitor, record and repair cable leakage, complying with applicable regulations.
• Complete fiber splicing activities in any routine and/or emergency situations independently.
• Complete and distribute required documentation, such as work orders and daily logs.
• Provide training, guidance, and mentorship to new Broadband Network Technicians.
• Participate in a 24/7 on-call rotation.
• Other duties as assigned.

• 2+ years as a maintenance technician
• Maintain satisfactory driving record and have a valid driver's licence
• Customer Service Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn new skills
• Problem solving
• Time Management
• Teamwork
• Working alone
• Ability to read and interpret maps
• Bucket Certified;
  Ohm’s
• Understanding of Outside Plant
• Knowledge of and experience with Hand or Power Tools

• Ability to lift and carry up to 75 lbs.
• Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Prolonged standing, walking, sitting, and driving required.
• Ability to safely climb and work from ladders for extended periods of time.
• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
• Ability to bend, twist, kneel, squat, crawl and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding.

Base salary range in Texas: $32.00‑$41.00 per hour, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

• 401k retirement plan with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: starting at 80 hours per year, increasing based on tenure
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave:
  Astound allows a number of paid sick hours per calendar year; varies by state/local laws
• Tuition reimbursement program
• Employee discount program
• * Benefits listed above are for regular full‑time position

Take care of our customers;
Take care of each other;
Do what we say we are going to do;
Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.