HVAC Warranty Technician

The HVAC Warranty Service Technician is responsible for delivering high-quality HVAC diagnostic, repair, and maintenance services on residential systems that fall under warranty coverage. Working under the direction of the Warranty Supervisor and Operations Management, this technician ensures timely resolution of customer concerns, verifies system performance, and maintains a strong focus on service quality, safety, and customer satisfaction.

• Diagnose and repair residential HVAC systems covered under warranty.
• Maintain and inspect ducting and HVAC equipment to ensure proper functioning and condition.
• Identify issues, recommend solutions, and perform warranty‑approved repairs in the field.
• Troubleshoot systems and perform necessary adjustments, replacements, or maintenance.
• Coordinate with dispatch and Warranty Supervisor to schedule and manage daily tasks.
• Conduct system inspections and communicate any outstanding concerns to dispatch and the customer.
• Clearly explain service and warranty repairs performed to both dispatch and the customer.
• Ensure accurate documentation and reporting of service visits, findings, and completed work via company‑issued tablet or forms.
• Order necessary parts for warranty jobs and ensure readiness for scheduled appointments.
• Transport parts, materials, and tools to job sites, and provide accountability for assigned items.
• Maintain cleanliness and organization of work area and company vehicle.
• Uphold company standards of performance, ethics, and customer service.
• Ensure protective gear (e.g., floor savers) is worn when working in customer homes.
• Adhere to safety policies and follow all applicable procedures.
• Other duties as assigned.

• Must be able to drive and operate a motorized passenger vehicle or forklift.
• Must be able to lift/move up to 50 pounds frequently.
• Frequently perform tasks requiring climbing, bending at the waist, crawling, kneeling, and crouching.
• Must work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding with proper fall protection.
• Must wear required personal protective equipment (PPE) such as hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety toe boots.
• Must be able to endure long periods of standing, walking, or sitting.
• Requirement to hear, understand, and distinguish speech to operate phones or other equipment safely.
• Must have natural or corrected vision sufficient for close, distance, and peripheral tasks with normal depth perception.
• Must communicate orally and in writing, including entering data into a hand‑held device or computer.
• Must use arms and hands to reach overhead, signal, grab, hold, lift, turn, push, and pull objects and tools.

• Majority of work at occupied residential homes or construction sites.
• Minimal office time.
• Travel by vehicle to and from work locations.
• Regular exposure to equipment, elevated work areas, confined spaces, noise, dust, hazardous materials, and odors.
• Work both indoors and outdoors in all weather conditions while wearing appropriate PPE.

• Willingness to learn and be part of a team.
• Positive attitude and teamwork.
• Ability to build positive relationships with customers and colleagues.
• Collaboration with all levels of the organization.
• Related work experience may substitute for education.
• Safety mindset and acceptance of a safety culture.

• HVAC trade school certification.
• 1–2 years of construction, HVAC, or related experience.
• Availability to work overtime and occasional weekend hours.
• Effective communication in English, both verbally and in writing.
• Basic computing skills and ability to use a computer, laptop, or tablet.
• Basic proficiency in internet and email (Microsoft Outlook).
• Valid driver’s license.

• High school diploma or GED.
• 1+ year HVAC service experience.
• EPA certification.
• Soldering/Brazing skills.
• Excellent verbal and written communication.

Airtron is an equal opportunity employer.