Experienced Commercial Door Technician

Position Overview

Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We’re looking for applicants with at least 4+ years of door industry experience.

As a Commercial Door Technician at Vortex Doors, you will play a crucial role in installing, repairing, and maintaining various types of doors, docks, and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem‑solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers’ needs. We offer a varied and complex range of service calls to customer sites while promoting safety and efficiency in the field.

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repair door‑related issues, such as broken springs, hinges, locks, and electrical components. Training is available for those keen to learn welding.
• Install and configure door hardware, such as locks, handles, closers, low‑voltage, and access‑control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door‑related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost‑effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company’s unsurpassed quality standards.

• Industry‑best training in our state‑of‑the‑art training facility, learning commercial and retail door openings, hardware, storefront glazing, and automatic doors.
• Room for growth and multiple levels of career advancement.
• Continued learning classes on manual‑operated doors and dock equipment training for industrial openings, with options for industry certifications.
• Training on hollow‑metal door, frame, and hardware.
• Strong safety culture.
• Positive work environment.
• Recognitions and rewards.
• Comprehensive pay, health benefits, 401(k) match, 8 company‑paid holidays, and vacation/sick program.
• Company‑provided uniform, tools, and an annual boot allowance.
• Use of a company‑provided vehicle to conduct customer service visits.

• Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20 ft. in height, work on knees for extended periods, and proficiently operate power tools.
• Possess interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent problem‑solving and troubleshooting skills.
• Ability to relay information in a fast‑paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and a commitment to quality workmanship.
• Reliable and self‑motivated.
• High school diploma or equivalent.
• 4+ years’ experience in the commercial door service industry.
• AAADM certification is a plus.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.

• Full‑time shifts are available between Vortex business hours of 7:00 AM – 5:30 PM, Monday through Friday, and may include some overtime and on‑call hours.
• Continuous on‑going training is provided as you grow with Vortex.
• The job environment is fast‑paced and results‑oriented.
• Be able to drive a company vehicle and possess a valid driver’s license.
• Must pass a drug test, background check, and motor vehicle check.