Field Service Technician

The Field Service Technician II provides face-to‑face customer service located at an off‑site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

• Department:
  Machine Division (MAC)
• Employment Type:
  
  Full Time
• Location:
  
  Austin
• Address: 9601 S IH 35, Austin, Texas, 78744
• Workplace type:
  Onsite

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self‑development.

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision.
• Performs minor troubleshooting and low‑level diagnoses of equipment malfunctions and failures.
• Removes and installs parts, disassembles and assembles basic components.
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments.
• Prepares and completes all job‑related documents, writes service reports, orders parts, and maintains clear customer records; accesses databases required to complete job.
• Operates equipment and vehicles with possession of all necessary licenses and certificates.
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation.
• Adheres to contamination control and HAZMAT rules and regulations.
• Maintains all company equipment, tools, and vehicles in a good, clean, and working order.
• Communicates job progress to supervisor and customer as needed.
• Completes assigned jobs and tasks to meet flat‑rate time and re‑work standards.
• Works overtime as required by workload and customers' needs.
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner.
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower‑level technicians.
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

• Knowledge of safe work procedures and practices.
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems.
• Exceptional skills in customer service.
• Basic diagnostic and trouble‑shooting skills.
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources.
• Operation and control skills of equipment or systems.
• Equipment selection skills to determine the kind of tools and equipment needed to do a job.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to operate a crane and forklift, and obtain required certifications/licenses.
• Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

• More than two years of heavy equipment experience required; three or more years preferred.
• High school diploma or equivalent preferred.
• MSHA certification preferred.
• Air conditioning certification preferred.
• Crane/Rigger certifications preferred.

• None

• Travel required with a possibility of an overnight stay.

• Valid Driver's license required.
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record.
• Must own required tools to perform repairs.

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 80 lb.
• Constant movement and use of…