Field Technician

Core Responsibilities

Service Call Resolution:
You're dispatched with information about a customer issue. You diagnose the problem, determine the root cause and point of failure, and resolve it before leaving the site. While on‑site, you also conduct a thorough, end‑to‑end health check of the entire machine to ensure its holistic health — not just fixing the reported issue, but confirming the unit is in good overall shape.

• Preventative Maintenance:
  When dispatched for routine maintenance visits, you inspect machines, clean components, replace filters as needed, and ensure units are operating optimally.
• Post‑Installation Machine Support:
  Assist with commissioning of new unit installations, including electrical, plumbing, and refrigeration connections.
• Warehouse Operations:
  Assist with shipping, receiving, inventory counts and organization, and equipment preparation.
• Documentation and Reporting:
  Use basic AI tools to document service visits, maintenance performed, and issues identified as a means of reporting and record‑keeping. We’ll train you — no spreadsheets, no paperwork, just efficient AI‑assisted documentation that makes your job easier.
• Safety and Compliance:
  Follow all safety protocols and regulations, including proper refrigerant handling and electrical work.

• EPA Section 608 Certification:
  Required for refrigerant handling and compressor work.
• Refrigeration
  
  Experience:
  
  Required. You must understand sealed systems, compressors, and refrigerant circuits.
• HVAC Certification:
  Strongly preferred.
• Experience Driving a Forklift:
  Strongly preferred:
  We have machines that weigh close to 2000lb. If no experience, a desire to learn and coachability are sufficient.
• Valid Driver’s License and Reliable Transportation:
  Day trips to customer sites in Austin, San Antonio, Corpus Christi, and the Gulf Coast area will be expected on occasion.
• Proficiency with hand tools, power tools, and a digital multimeter.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• BONUS:
  Experience working with R410A
• High school diploma or equivalent.

• Natural Curiosity:
  Genuine passion and enthusiasm to learn our specialized refrigeration equipment that comes in the form of an atmospheric water generator. You’ll become the go‑to person on these machines.
• Resourcefulness:
  You figure things out before asking for help. You Tube, documentation, trial and error — you exhaust those resources first. We’re a scrappy startup, and we value people who take the initiative to learn.
• Coachability:
  Willingness to adopt basic AI tools for reporting and record‑keeping. No prior AI experience required, but you need to be eager to learn and adapt. Basic AI knowledge is a bonus.
• Computer‑Native:
  Comfortable sending videos, photos, and voice notes. You don’t need to be a computer expert or know how to write spreadsheets — just be naturally comfortable with your phone and basic apps. A strong preference for candidates who have already adopted the use of AI in their day‑to‑day lives.
• Problem‑Solver:
  Strong analytical and troubleshooting abilities. You diagnose issues efficiently and solve problems creatively in the field.
• Team Player:
  Excellent communication and interpersonal skills. You work well with customers and our internal team, and you stay responsive across all channels — email, text, Slack, and other apps — diligently and without needing reminders.
• Adaptability:
  Flexibility in a fast‑paced startup environment. Priorities shift, and you roll with it.

• Full‑time role with variable workload day to day.
• Ability to stand and walk for extended periods.
• Frequently lift, carry, and push equipment up to one hundred pounds.
• Climb ladders and work at heights.
• Bend, stoop, reach, kneel, and squat while installing and servicing equipment.
• Drive for extended periods to customer sites.
• Wear personal protective equipment, including safety glasses and safety shoes.

• Salary: $55,000–$65,000 annually, depending on experience and qualifications.
• Health, Dental, and Vision Insurance:
  Comprehensive coverage.
• Gas expensing
• Tools Included:
  Company‑provided tools and diagnostic equipment.
• Paid Time Off:
  Generous PTO and holidays.
• Dynamic Team:
  Join a growing startup on a mission to solve water scarcity — and have genuine ownership in what we’re building.
• Leadership and managerial growth opportunities.