Broadband Service Technician

A Day in the Life of the Broadband Service Technician:

• Perform residential install, service/repair, and disconnects* (data, video, phone) on customer premises according to organizational standards and specs

• Assist supervisors and technicians with escalations and specialized work orders, providing technical expertise either onsite or post install/trouble-call to technicians who experienced unique technical obstacles.

• Perform additional preventative maintenance measures as directed by Technical Operations Leadership in conjunction with Broadband Network Technicians (will vary by region/market)

• Participate in emergency restoration as directed by Technical Operations Leadership in conjunction with Broadband Network Technicians (will vary by region/market)

• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors

• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.

• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction

• Operate company vehicle in safe and responsible manner

• Participation in a 24/7 on-call rotation

• Other duties as assigned

• Education:
  
  High school diploma or equivalent

• Experience:
  
  6+ months satisfactory metrics OR 2-3 years as a telecommunications technician

• Maintain satisfactory driving record and have a valid driver's license

• Ability to differentiate and effectively communicate to customers advanced phone/IP

• Knowledge of Ladder;
  Hand or Power Tools

• Customer Service

• Communication (verbal, written)

• Basic Computer Skills

• Aptitude to learn to skills

• Problem solving

• Time Management

• Teamwork

• Working independently

• Ability to lift and carry up to 75 lbs

• Work performed in both climate controlled and nonclimate controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles

• Prolonged standing, walking, sitting, and driving required

• Ability to safely climb and work from ladders for extended periods of time

• Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level

• Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation:
  Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave:
  Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

* Benefits listed above are for regular full-time position

The base pay in Texas for this position is $20.00 - $36.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to Texas and may not be applicable to other locations.

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy,…