Field Service Technician I

About the Role

Canon USA is seeking a Field Service Technician to deliver outstanding service and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

• Report product failure trends and serviceability issues to your manager with accurate documentation and record keeping.
• Provide efficient, responsive, and accurate Field/Shop/on‑site maintenance to meet customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Support performance that helps achieve the branch/district’s overall metric targets.

This is a customer‑facing role that requires compliance with customer policies, which may include COVID‑19 vaccination and other measures.

• High School diploma or equivalent experience (required).
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license and acceptable driving record for travel.
• Must obtain all necessary security and/or other clearances to enter customer premises.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Hourly salary range: $19.00‑$26.31. Eligible for a transportation allowance.

Full‑Time On Site – requires presence at assigned office(s)/worksite(s)/territory on scheduled work days.

Location:

US‑TX‑Austin

Company:
Canon U.S.A., Inc.

Requisition

Category:
Field Service

Position Type:
Full‑Time

Workstyle:
Full‑Time On Site

Canon is proud to be an equal‑opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete an employment application or during the application process, please e‑mail us at accomm