Field Service Engineer

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

As a Field Service Engineer - Cymer at ASML you will be part of a team of engineers who help our organization install, repair and maintain Cymer laser equipment at customer sites. You ensure that our systems work as they should - and be part of the technology innovation that's moving the world forward. You'll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems.

You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

Position will be direct support for Tesla Austin.

Shift will be Monday-Friday 8-5 with opportunity for overtime after hours and the weekends.

Will also help support Samsung Austin, Samsung Taylor, NXP, and Infineon when needed

• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
• Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
• Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
• May provide service education to customer's service and operations staff.
• Ensures that parts are available and as specified for service requirements and maintains appropriate tools are on hand and as required.
• Completes service, expense reports, and other administrative responsibilities in accordance with Cymer's procedures and with supervisor's approval.
• Must be wiling to work nights and weekends.
• Support on-call for weekends and nights.
• Able to work Compressed Work Week shift.

To help us tackle the technical challenges we face, you'll need experience working on high-tech products and with complex processes. As a Field Service engineer, you'll need:

• High School Diploma or equivalent experience is required.
• 5 plus years of technical experience working with electronics is required.
• Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers, is required
• Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, Lab View.
• Oral and written English language skills required.
• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view.

You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Cymer laser experience is highly preferred.
• Ability to read and analyze opto-mechanical and electronic schematics.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Proven ability to perform…