E-bike shop - service manager

At MOD BIKES, our “Garage” is the heart of our service operation—this is where we repair, maintain, and assemble bikes for our customers.

We’re looking for a hands-on Garage Manager to lead this operation in Austin. This role is focused on managing the service department, supporting a team of mechanics, and delivering a smooth and professional customer experience.

You’ll be responsible for keeping the garage running efficiently, solving technical challenges, and continuously improving processes—all while being part of a strong, positive team environment.

• Oversee daily garage operations and workflow
• Lead, support, and manage a team of mechanics
• Assign work based on technician skill level and workload
• Step in to resolve issues and keep things moving efficiently
• Maintain a clean, organized, and high-functioning workspace

• Check customers in and out for service and repairs
• Create and communicate clear service estimates
• Provide updates and ensure a smooth overall experience
• Handle customer issues when they arise

• Diagnose and troubleshoot mechanical and electrical issues
• Support technicians with more complex repairs
• Work on bikes as needed
• Provide phone or video support to customers when required

• Handle warranty cases and coordinate with internal teams
• Manage fleet maintenance accounts
• Coordinate occasional bike pickups and deliveries

• Prepare and hand off new bikes to customers
• Ensure bikes are fully ready and properly set up
• Walk customers through usage, features, and safety

• Create, document, and improve service processes
• Keep systems organized and consistently followed
• Improve efficiency, turnaround time, and team productivity
• Contribute to increasing service revenue and overall profitability

• Strong mechanical experience (bike or e-bike preferred)
• Basic understanding of electrical systems (or willingness to learn)
• Experience leading or managing a team
• Highly organized and process-oriented
• Strong communication skills
• Ability to handle multiple tasks at once
• Comfortable being both hands-on and managing others

• Proficient with Mac
• Comfortable learning new software quickly
• Experience with Asana, Shopify, Slack (or similar tools)

• Team player with a positive attitude and good energy
• Ability to fit into a strong, collaborative team culture
• Willingness to work occasional weekends and holidays

• Experience in a bike shop, automotive, or similar service environment
• E-bike experience
• Familiarity with service/ticketing systems
• Experience handling warranty processes