Residential HVAC Service Technician

Job Description

Job Title:

HVAC Service Technician

Location:

Austin, TX

Company:
McCullough Heating & Air Conditioning

McCullough Heating and Air Conditioning is the largest family-owned residential HVAC service provider in Austin, TX with a sterling reputation built over 40 years. We are dedicated to not only providing top-notch service but also educating and engaging our community.
As an HVAC Service Technician, you will be a critical part of our team, ensuring our customers receive world-class service.

We are a company that values integrity, professionalism, and community. You will be part of a supportive team where your contributions make a real impact. We invest in your growth with ongoing training and career development. Our reputation for five-star service means you'll be proud to wear our name.

You will perform maintenance, diagnostics, and repairs on heating, ventilation, and air conditioning systems. Your role requires a commitment to quality, strong technical skills, and the ability to communicate solutions effectively to our customers.

• Service Excellence:
  
  Perform diagnostics, repairs, and maintenance on residential and light commercial HVAC systems with accuracy and efficiency.
• Customer Focus:
  
  Build lasting relationships with customers by providing professional, friendly, and transparent service. Educate customers on solutions to improve their comfort and system performance.
• Technical Proficiency:
  
  Maintain up-to‑date knowledge of HVAC technologies and best practices. Stay informed about high-end and energy‑efficient systems to support our premium customer base.
• Sales and Recommendations:
  
  Identify opportunities for system upgrades, maintenance plans, and accessories that enhance the customer experience and system performance. Assist with lead sales to drive value for the customer and the company.
• Professionalism:
  
  Represent the company with a polished appearance, courteous demeanor, and strong work ethic. Respect customer property and leave work areas clean and orderly.
• Team
  
  Collaboration:
  
  Work closely with the service department and management to achieve team goals and exceed customer expectations.
• Community Involvement:
  
  Participate in community events and initiatives as part of our commitment to giving back to the Austin area.

• Experience:
  
  Minimum 3 years of HVAC service experience (preferred).
• Certification:
  
  EPA certification required; NATE certification is a plus.
• Skills:
  
  Strong diagnostic and troubleshooting abilities, excellent communication, and customer service skills.
• Physical Demands:
  
  Ability to work in varying environments and lift up to 50 lbs.
• Work Ethic:
  
  Punctual, reliable, and self‑motivated, with a commitment to excellence.
• Technology Proficiency:
  
  Familiarity with service management software (Service Titan preferably), mobile devices, and diagnostic tools.

Performance‑based pay structure:

• 18% on Ticket Revenue
• $25 for each maintenance task completed. Additional services sold during maintenance earn the same 18% on additional revenue.
• $100 per sold hour for Warranty jobs.
• 3% commission on system sales from your leads.
• A monthly bonus pool paid to the top 5 performers based on ranked performance across key metrics.

• 401(k) w/ company match
• Health insurance ($0 Ded / $0 Copay / $0 Coins)
• Dental insurance
• Vision insurance
• Life insurance
• STD / LTD insurance
• Critical illness / Accident insurance
• Paid time off
• Employee assistance program
• Paid training and ongoing professional development
• Dispatch from home
• Company vehicle and fuel card
• Referral program