Juvenile Probation Officer III​/Care Coordinator; Children's Partnership

Job Summary

This Juvenile Probation Officer/Care Coordinator serves as a bridge between the Travis County Juvenile Probation Department (TCJPD) and Travis County Health and Human Services (HHS) to provide in‑home wraparound services for youth with complex behavioral health challenges who are enrolled into The Children’s Partnership (TCP) and are actively involved with Juvenile Probation. The Care Coordinator works collaboratively with the youth, family, Juvenile Probation, and community partners and agencies in a strengths‑based, team‑approach, utilizing the Wraparound process to develop and implement a plan of care for the youth and family.

This is the fourth in a series of five juvenile probation‑related job classifications within the Court Services job family. This classification provides supervision to clients who are within various phases of the juvenile justice system. This classification is distinguished from the Juvenile Probation Officer Lead in that incumbents do not have lead responsibilities. This classification may require work in secure facilities and a flexible work schedule in order to meet the needs of the department.

• Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures.
• May make home visits on an “as needed” basis for clients unable to come to the service site.
• Provides basic needs counseling and problem‑solving assistance or case management services for clients.
• Conducts assessment of client needs.
• Develops casework/service plans, monitors progress and follow‑up.
• Provides social services related to crisis intervention.
• Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals.
• Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed.
• Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.
• Assists in contract development and monitoring.
• Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client.
• Provides education and training to clients/community.
• May provide short and long‑term case management, crisis intervention and service coordination to ensure maximum self‑sufficiency and non‑institutional living.
• May provide short‑term independent living skills assistance and training.
• May assist clients in obtaining vocational and employment services.
• Performs other job‑related duties as assigned.

Bachelor’s degree in Criminal Justice, Social or Behavioral Sciences or a directly related field and three (3) years of experience in case management, a social service, community corrections or juvenile agency that deals with offenders or disadvantaged persons.

Must be at least 21 years of age; certification as a Juvenile Probation Officer and Juvenile Supervision Officer or eligible for certification by the Texas Juvenile Justice Department within six (6) months of date of hire; successful completion of Cardiopulmonary Resuscitation (CPR) Certification, First Aid, and Handle with Care (state‑approved physical restraint techniques); valid Texas Driver’s License.

Spanish Speaking

• Supervisory principles, practices and techniques.
• Policies, practices, procedures and legal terminology related to court system.
• Federal, State, Local and County applicable laws, rules, regulations, guidelines and applicable juvenile justice system standards and procedures.
• Standard practices in area of assignment.
• Psychological concepts of good behavior, social adjustment and emotional stability.
• Standard counseling techniques.
• Safety and security techniques and standards.
• Physical restraint techniques to control aggressive behavior.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required…