Case Manager - Intrepid Staffing - Austin - Marshalling Yard

Job Purpose

The Case Manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards. Monitors assigned caseload of clients participating in a short-term life management program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff;

serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Interview applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refer applicants to other agencies if not appropriate for program.
• Develop client intake and case plans for clients; instruct clients in completing necessary paperwork including goals and/or budget forms; complete orientation check‑off form and obtain release of information forms when appropriate; complete social history on new clients each week.
• Meet regularly with clients to discuss and evaluate their progress; prepare accurate and up‑to‑date records documenting the same; monitor client behavior, group attendance, medication and movement; receive incident reports and enforce disciplinary actions for infractions of the house guidelines.
• Plan, coordinate and/or facilitate life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtain speakers and workshop presenters as needed.
• Consistently serve as a mentor and provide positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
• Refer clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
• Complete discharge plans for clients exiting the program; transfer file contents to non‑active file.
• Meet all deadlines required by program supervisor and partners.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a caseload in accordance with agency policies and procedures contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Maintain a minimum number of weekly contacts with clients.
• Engage and involve client in the casework process.
• Continuously assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers.
• Maintain confidentiality in all areas of the service population and program operations.
• Other duties as assigned.
• Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities".

Education: Required – 4‑year Bachelor’s or undergraduate degree from an accredited program/university, preferably in one of the following areas:
Social Work, Psychology, Criminal Justice, Sociology or a related field of study. Preferred – Graduate degree from accredited program/university in a related field.

Experience: 1+ year related experience and/or training, including experience working in crisis intervention. Proficiency in Spanish/English (written and spoken) required. Preferred experience in working in a social or public service environment with case‑management experience.

Certifications: Must have National Incident Management System (NIMS) Core Curriculum Courses: IS‑100.C – Introduction to the Incident Command System, IS‑0200.c – Basic Incident…