Career Case Manager

Overview

The Career Case Manager supports the basic needs and service coordination for Goodwill clients seeking assistance with education, job training, and employment related services. The Career Case Manager will work closely with clients in developing service plans including goals for training, education, and employment as well as providing continued programmatic follow-up supports post-placement. The Career Case Manager works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill.

Full Time Professional

• Maintain client caseloads by supporting clients development with respect to resume building, job applicants/job searching, interviewing and employment related soft skills. Maintain frequent contact with client in accordance with agency policy and procedures.
• Develop in partnership with clients a strengths‑based/solution‑focused assessment and individualized career plan that identifies short and long term goals and resources that support clients on their path towards their education, training and employment goals. Track and document goal acquisitions and support clients in their transition to next steps according to their individual career plan.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence‑based career path for clients.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
• Intervene effectively and ethically in crisis situations, developing applicable interventions and follow‑up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll clients in programs, obtain information and complete reports to meet or exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all clients through ECM and other required client tracking databases, strictly adhering to all data entry requirements set forth by Goodwill and other funding sources and abiding by confidentiality protocols related to electronic and paper files and documents.
• Coordinate and work collaboratively with the GCT Career Advancement Team to connect clients with career advancement trainings and with the Business Solutions team to connect clients with employment opportunities.
• Ensure quality and integrity of Career Advancement Services in ECM. Pull reports as needed for the department.
• Participate in and contribute to community collaborations and inter‑agency discussions that further the Goodwill mission and clients goals.
• Other duties as assigned.

• Acts as Intake and Eligibility Specialist for the Outlying Career Center.
• Screen potential clients and provide an accurate and thorough intake based on individual career or educational goals.
• Effectively communicate programs and services provided at Goodwill Central Texas and connect clients or potential clients to community resources.
• Maintain adherence to scheduling protocols by being physically present at the career center during assigned shifts to assist walk‑in clients; responsible for opening and closing the career center as scheduled.
• Manage and maintain positive working relationships with agency and staff at partner site locations. Work collaboratively with agency staff for the best interest of Goodwill participants and mission.

This position does not have supervisory responsibilities.

• Bachelor’s degree (or higher) in education, business, or a social services related field. Associate degree. Minimum of one year experience working with clients in employment counseling, training, education, or human services can substitute for a four‑year degree.
• Minimum of one year experience with socially disadvantaged individuals such as un‑housed, ex‑offenders, low literacy, and individuals with disabilities.
• Knowledge of Goodwill services and of community resources and business networking preferred.
• Extensive experience with Microsoft Office (Word, Excel,…