Advocate

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith.

Job Status:
Full-time, Exempt, Grant-supported (1 year, but plan to apply for continuance)

Job Location:

Unbound Now Austin office, on-site

Job Summary:

The primary function of the Advocate is to provide individualized crisis response and ongoing case management and support for survivors of human trafficking, using sound professional judgment and best practices to ensure high-quality services and maintain compliance with established program, state, and federal standards.

Compensation:
Annual salary

Benefits:
Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:

• 100% Employer-Paid Health Insurance:
  We cover 100% of medical premiums for both the employee and their family. (For a single employee, this is a $8,267+ annual value added to your base salary).
• Employer-Paid Life Insurance:
  Fully covered for the employee at no cost.
• Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).
• Dental & Vision:
  Comprehensive plans available at the employee's expense.
• Voluntary Benefits:
  Access to supplemental Accident, Critical Illness, Hospital, and Disability insurance

Schedule/Availability: 40-50 hrs/wk. Evening, weekend, and holiday calls required. Scheduling flexibility needed.

Working conditions:

Some work is performed in a normal office environment, other service-provider conditions environment, or other professional environment. Some work within the community, in high-vulnerability locations. Work duties may, on rare occasions, be performed in an environment requiring exposure to weather extremes, fumes, odors, bodily fluids, and noise.

Travel:
This position requires frequent travel within the immediate area and occasional travel in or out of state for client transportation or training.

Job Responsibilities:

• Respond to calls from law enforcement and other referral sources when on call; arrive at the survivor's location within the required time frame
• Meet immediate physical needs - clothes, food, toiletries, etc.
• Provide ongoing field-based advocacy, case management, and emotional support
• Independently coordinate referrals, service planning, and documentation of services for assigned caseload
• Conduct comprehensive assessments, develop service plans, and make independent decisions in the field regarding the safety and well-being of assigned clients
• Provide transportation to appointments and services as needed and as feasible
• Meet with each assigned survivor every other week if in town; meet with survivors placed out-of-town monthly; maintain communication through other means in between weekly meetings
• In collaboration with the client, help create and update safety plans
• Attend CPS case staffings and MDT emergency response meetings and scheduled staffings
• Document all interactions with survivors and partner agencies within 72 hours
• Build and maintain good relationships with organizations that provide services relevant to trafficking survivors
• Alert supervisor when difficult situations arise
• Recognize red flag behavior and report to supervisor
• Convey a service-oriented approach:
  • Communicate an eagerness to be helpful, starting with every referral, initial contact, and/or initial engagement and continuing through service delivery, with all stakeholders.
  • Provide those seeking assistance with help, even when they are ineligible for advocate services or are seeking something outside Unbound Now's scope.
  • When referring someone, offer a warm handoff to others whenever possible.
  • Balance the limitations of the advocate role with being resourceful, including seeking help from others as needed.
  • Be consistent, reliable, and flexible.
  • Collaborate actively in support of partners' objectives.
  • Ensure case management in collaboration with ongoing system and service- or investigation-based case management, continuing case management beyond others' eligibility parameters. Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered.
  • Commit to in-person meetings with your supervisor every other week. Telephonic supervision may occur once every 30 days.
  • Participate in Unbound Now's advocate resilience group
  • Apply specialized training and use professional judgment in determining the best way to serve survivors during a crisis and on an ongoing basis
  • Participate in weekly advocacy team meetings/case staffings
  • Participate in all required trainings
  • Submit expense documentation properly and within required time frames

Working Relationships:

Supervisor:
Director of Survivor Advocacy

Works with:
Unbound Now local office team, CST care coordinators and MDT…