Field Manager - Displacement Prevention

Who We Are

For more than 35 years, El Buen Samaritano (El Buen) has been a trusted community resource for Latino and immigrant families in Central Texas. Through culturally responsive food access, health literacy, and education programming, El Buen serves more than 30,000 individuals annually. The organization is recognized as both a direct service provider and a systems leader in building equitable pathways to health, education, and economic stability.

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The Field Manager, Displacement Prevention leads field implementation of El Buen’s Displacement Prevention Navigator Program. This role is responsible for overseeing outreach, engagement, and coordination activities across priority neighborhoods to ensure that residents at risk of displacement are effectively identified, screened, and connected to stabilization services.

The Field Manager supervises and coordinates a distributed workforce of Community Health Navigators (CHNs) and assigned staff, ensuring high‑quality, culturally responsive, and protocol‑aligned service delivery. This position is accountable for outreach execution, workforce coordination, protocol fidelity, and alignment between outreach and case management functions, supporting timely access to services and continuity of care.

The Field Manager works closely with program leadership and the Data Analyst to ensure performance expectations, reporting requirements, and continuous quality improvement processes are met in alignment with City contract requirements and program goals.

This is a full‑time, exempt position based at El Buen headquarters, generally Monday through Friday, 8:00 a.m.–5:00 p.m. The role may require occasional evening or weekend work for community events, follow‑up activities, trainings or program deadlines. Following a three‑month probationary period, employees are eligible to work one day per week remotely in accordance with organizational policy. Employees are expected to attend all staff training, professional development activities, and in‑person organizational events.

• Leads field implementation of the Displacement Prevention Navigator Program, ensuring outreach, engagement, and service coordination activities align with City contract requirements, approved workplans, and program timelines.
• Supports recruitment, onboarding, deployment, and coordination of the Navigator workforce to ensure consistent coverage across priority neighborhoods and displacement‑risk areas.
• Oversees delivery of bilingual, culturally responsive outreach across direct engagement, trusted community sites, partner networks, and required community events.
• Ensures consistent application of program protocols, including screening, referral pathways, escalation procedures, and coordination between outreach and case management services.
• Provides supervision and coordination of Community Health Navigators (CHNs) and assigned staff, reinforcing expectations, performance standards, and accountability for field operations.
• Partners with program leadership and the Data Analyst to ensure data quality, reporting readiness, and continuous quality improvement aligned with monthly City reporting and program outcomes.

• Lead the planning, coordination, and day‑to‑day execution of community‑based outreach strategies across priority ZIP codes, displacement‑risk areas, and City‑identified corridors, ensuring activities align with approved workplans, timelines, and contract requirements.
• Coordinate and deploy staff and Community Health Navigators (CHNs) across outreach locations, trusted community sites, partner settings, and required community events to ensure consistent field coverage and resident engagement.
• Support recruitment, onboarding, training, scheduling, and day‑to‑day coordination of the Navigator workforce in alignment with program staffing needs and contract requirements.
• Oversee implementation of City‑required outreach activities, including community events and resource fairs, ensuring readiness, follow‑through, and alignment with program goals.
• Monitor…