OAG; Internal - Child Support | SCU Child Support Officer; Child Support Officer III

Child Support Officers (CSOs) for the Special Collections Unit perform child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors’ attorneys. Responds to customer inquiries; promoting the emotional involvement of both parents in their children’s lives;

and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

• Conduct detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assets.
• Research case information on the computer, including the Texas Child Support Enforcement System (TXCSES).
• Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV‑D regulations.
• Conduct inquiries to verify personal demographic information.
• Communicate and correspond directly with insurance adjusters, financial institutions, and retirement account plan administrators.
• Assess child support cases to determine the appropriate case action.
• Monitor cases and initiate communication with customers to begin negotiations for lump-sum payments.
• Respond to routine to moderately complex inquiries regarding child support case status, attachment process and procedures, laws and regulations, and other issues.
• Assist with customer dispute claims and respond to routine financial inquiries.
• Assess the validity of complaints against the IV‑D program with impartiality.
• Provide training and technical assistance to office staff.
• Document all actions taken.
• May serve as Notary Public.
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Perform related work as assigned.
• Attend work regularly in compliance with the agreed‑upon work schedule.
• Ensure security and confidentiality of sensitive and/or protected information.
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity.

• Education:
  
  Graduation from high school or equivalent.
• Education:
  
  Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist.
• Experience:
  
  One (1) year of full‑time experience working in the following (or closely related) fields: full‑time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV‑A eligibility specialist, customer service, or insurance adjustor.
• Skill in interviewing and negotiating.
• Skill in using a personal computer for word‑processing and data entry/retrieval.
• Skill in basic mathematical computations.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision making.
• Ability to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Ability to provide excellent customer service.
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in‑person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave).
• Ability to arrange for personal transportation for business‑related travel.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 15%.
• Ability to type 35 words per minute (typing test required at time of interview).

• Education:
  
  Graduation from an accredited four‑year college or university.
• Knowledge:
  Investigative practices and techniques.
• Language:
  Ability to proficiently read, write, and speak Spanish.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER.