LTSS Service Coordinator; Llano and Mason

LTSS Service Coordinator (Llano and Mason County)

Schedule:

Monday‑Friday 8am‑5pm CST.

Location:

Primarily a field based position. Candidates must reside in Llano or Mason County. The role allows occasional office attendance for meetings or training. Hybrid or virtual work is not considered unless permitted by law.

• Conduct face‑to‑face program assessments using pre‑defined tools.
• Apply motivational interviewing techniques for evaluations.
• Coordinate and manage an individual’s waiver (LTSS/IDD, behavioral health, or physical health) and act as the single point of contact.
• Identify members with potential clinical health‑care needs and coordinate care with clinical teams.
• Manage non‑clinical needs of members with chronic illnesses, comorbidities, or disabilities.
• Document short and long‑term service and support goals in collaboration with members and their care team.
• Identify members who may benefit from an alternative level of service or other waiver programs.
• Mentor new staff and assist in formal training and process‑improvement initiatives.
• Submit utilization/authorization requests with supporting documentation.
• Report critical incidents to state and county agencies and assist with appeals, grievances, and audits.

• BA/BS degree and a minimum of 2 years of experience with a social work agency, or equivalent education and experience.

• BA/BS in a health‑care‑related field.
• Bilingual in English/Spanish (strong preference).
• Experience in LTSS, case management, social work, or hospital discharge planning.

Non‑Management, Non‑Exempt.

• Competitive total‑reward offerings including merit increases, paid holidays, PTO, incentive bonus programs, mandatory medical, dental, vision, short‑term and long‑term disability, 401(k)+match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status mandated by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.