Statewide Intake Specialist

Posting
- Posted
- Dept of Family & Protectve Svc - SWI Direct Delivery
- Protective Services
- Eligible for Telework
- Other Locations (243) - $3000 - $4999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full‑time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out‑of‑pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Statewide Intake Specialist

Protective Srv Intake Spcl I

Dept of Family & Protectve Svc

SWI Direct Delivery

18167

07/03/2026

Internal and External

Protective Services

$3,409.83 - $5,094.16 per month

Monthly

TEXAS-B-16

Regular Night and Weekend

Eligible for Telework

Up to 5%

Full time

Nonexempt

Austin, TX (and other Texas locations)

This position offers telework opportunities and can be filled anywhere within the state of Texas. The role answers calls placed to Protective Services Statewide Intake (SWI) for reporting abuse/neglect of children and abuse, neglect or exploitation of persons 65 years and older or adults with disabilities. It also reviews faxes, mail and internet information received by SWI, assesses intakes for determination of priority, allegation type, and handling, and provides 24‑hour coverage including holidays.

The position works a flexible schedule as needed and interacts routinely with DFPS staff, representatives from various organizations, and the general public.

• Assesses severity of circumstances according to department policies and assigns a priority classification to all reports.
• Assesses intake reports for determination of priority, allegation type, and handling.
• Provides assistance to unit supervisor and staff in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor’s absence.
• Obtains and documents detailed information from callers and correspondence concerning alleged abuse or neglect of children and abuse, neglect or exploitation of persons 65+ or adults with disabilities.
• Provides policy information to the public and other information and referral services.
• Relays reports of abuse or neglect to appropriate protective services field staff or outside agencies.
• Documents all information & referral calls and correspondence received.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates respect for cultural diversity among coworkers and all work‑related contacts.
• Attends work regularly in accordance with agency leave policy.

• Knowledge of Texas laws relating to abuse/neglect of children and abuse/neglect/exploitation of elderly and disabled adults.
• Knowledge of normal child development, the aging process, and family dynamics.
• Skill in interviewing and in the use of a computer and applicable software.
• Ability to elicit information relative to the determination of likelihood of abuse/neglect/exploitation.
• Ability to empathize with and provide…