Lead Shelter Monitor

Job Summary

Assists residents staying in the shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.

Overnight, 11pm-7am, Sunday through Thursday

• Supervisory Responsibilities (10%)
• Acts as the lead worker to the Shelter Monitor position; trains and instructs employees and volunteers in the proper methods and procedures.
• Assists with scheduling; informs Manager of any staff issues requiring attention.
• Intake and Discharge Responsibilities (25%)
• Answers telephone and responds to questions regarding the shelter operations.
• Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster.
• Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.
• Inputs client information to HMIS accurately and in accordance with established timelines and procedures; updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.
• Housekeeping and Chore Distribution Responsibilities (25%)
• Distributes towels, linens, and personal hygiene items to clients.
• Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).
• Building Security Responsibilities (20%)
• Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.
• Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.
• Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.
• Cooking and Food Inventory Responsibilities (20%)
• Participates in the selection and preparation of food; monitors expenditures ensuring compliance with budget constraints; purchases needed food items from the store; serves food and snacks to clients; assists clients in the cleaning of the kitchen after meals.
• Maintains an adequate level of food and supplies inventory; prepares inventory records and ensures the accountability and security of inventory items.

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to perform data entry into a computer.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25lbs.) frequently.
• Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

• Health Insurance
• Retirement Plan
• Paid Time Off

• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
• Knowledge of general office procedures and practices.
• Knowledge of basic record keeping practices and procedures.
• Knowledge of proper cooking methods and procedures.
• Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
• Ability to work independently and with limited supervision while enforcing established policies and procedures.
• Ability to present a positive and professional image of The Salvation Army.

• High School diploma or G.E.D.
• Two years progressively responsible experience working within a social services program.
• or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

• Valid State Driver's License

Veterans | Disabled