Career Case Manager - Project SEARCH

Role and Responsibilities

• Maintain client caseloads by supporting client’s development with respect to resume building, job applicants/job searching, interviewing and employment related soft skills. Maintain frequent contact with clients in accordance with agency policy and procedures.
• Develop partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short- and long-term goals and resources that support clients on their path towards their education, training and employment goals. Track and document goal acquisitions and support clients in their transition to the next steps according to their individual career plan.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence-based career path for clients.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
• Coordinate and maintain professional relationships with schools, Vocational Rehabilitation counselors, families, instructors, employers, and community partners as applicable to program needs.
• Intervene effectively and ethically in crisis, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll clients in programs, obtain information and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all clients through Case Worthy and other required client tracking databases. Strictly adhering to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents.
• Coordinate and work collaboratively with GCT Career Advancement Team to connect clients with career advancement trainings and the Business Solutions team to connect clients with employment opportunities.
• Maintain quality and integrity of services in Case Worthy. Pull reports as needed for department.
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients’ goals.
• Provide on-site support, employment readiness coaching, and follow-along supports to participants in internship and employment settings as needed.
• Other duties as assigned.

• Acts as Intake & Eligibility Specialist for the host business
• Screen potential clients and provide an accurate and thorough intake based on individual career or educational goals.
• Effectively communicate programs and services provided at Goodwill Central Texas as well as connect clients/potential clients to community resources.
• Maintain adherence to scheduling protocols by being physically present at the host business during work hours.
• Manage and maintain positive working relationships with agency and staff at partner site locations. Work collaboratively with agency staff for the best interest of Goodwill participants and mission.
• Maintain consistent on-site presence at assigned host business locations and support participants throughout internship rotations and employment activities.
• Maintain compliance with the Texas Workforce Commission Vocational Rehabilitation policy and requirements

This position does not have supervisory responsibilities

• Bachelor’s degree (or higher) in education, business, or a social services related field. Associate degree. Minimum of 1 year experience working with clients in employment counseling, placement, education, or human services can substitute for a four-year degree.
• Minimum of 1 year experience with socially disadvantaged individuals such as un-housed, ex-offenders, and low literacy, and individuals with disabilities.
• Experience working with individuals with disabilities, transition-aged youth, or supported employment programs preferred.
• Knowledge of Goodwill services and of community resources and business networking preferred.
• Extensive experience with Microsoft Office (Word, Excel,…