DBMD Case Manager needed in Austin

Job Posting: DBMD Case Manager (Deaf Blind Multiple Disabilities Program)
DSSW | Austin, Texas Make a Difference Every Day

Disability Services of the Southwest (DSSW) is seeking a passionate and dedicated DBMD Case Manager to support individuals with deaf-blindness and multiple disabilities in achieving greater independence, community inclusion, and quality of life. This position plays a critical role in coordinating services, advocating for clients, and ensuring compliance with program standards within the Deaf Blind Multiple Disabilities (DBMD) waiver program.

• Job Title: DBMD Case Manager
• Location: Austin, TX
• Employment Type: Full-Time
• Classification: Exempt
• Reports To: Administrator and/or Chief Operating Officer (COO)

The DBMD Case Manager is responsible for the day-to-day management of assigned client caseloads and the internal operation of the DBMD waiver program. This role ensures that services are delivered in accordance with state regulations and program guidelines while maintaining strong relationships with clients, families, providers, and community partners.

• Manage daily activities and operations of assigned DBMD program participants.
• Monitor service delivery and ensure quality outcomes for assigned caseloads.
• Coordinate enrollment and onboarding of eligible applicants.
• Ensure compliance with DBMD program requirements, regulatory standards, and licensure guidelines.
• Advocate for clients and safeguard individual rights.
• Collaborate with families, service providers, healthcare professionals, and community stakeholders.
• Participate in required trainings, team meetings, and ARD meetings as applicable.
• Provide crisis intervention and problem resolution when needed.
• Maintain accurate and timely documentation.
• Support on-call responsibilities and client care activities as assigned.
• Travel throughout the Austin service area for client visits, assessments, and community-based activities.
• Maintain strict confidentiality and comply with all federal, state, and company policies.
• Perform additional duties as assigned.

• Bachelor's degree in a health or human services-related field and at least two years of experience providing direct services to individuals with disabilities; OR
• Associate degree in a health or human services-related field and at least four years of relevant experience; OR
• High school diploma (or equivalent) and at least six years of experience providing direct services to individuals with disabilities.

• Strong case management and advocacy skills.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Excellent organizational, time management, and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to build positive relationships with clients, families, staff, and community partners.
• Experience working with individuals with disabilities preferred.
• Proficiency with Microsoft Office applications and database systems.

• Ability to become fluent in the communication methods used by assigned individuals, including American Sign Language (ASL), tactile communication, communication boards, gestures, or other individualized methods.
• Valid Texas driver's license, reliable transportation, and current auto liability insurance.
• Current CPR and First Aid certification (in-person certification required).
• Successful completion of required agency and HHSC training programs.
• Ability to type at least 35 WPM and effectively utilize electronic documentation systems.
• Must pass all required background screenings and employment eligibility checks.

This position requires frequent travel, community-based work, mobility throughout various environments, and the ability to assist individuals as needed. Physical activities may include standing, walking, climbing stairs and ramps, lifting up to 50 pounds or more, pushing/pulling wheelchairs, bending, reaching, and transferring individuals safely when required.

At DSSW, you'll have the opportunity to make a meaningful impact in the lives of individuals with disabilities while working alongside a team dedicated to compassion, inclusion, and excellence in service delivery.

Disability Services of the Southwest is an Equal Opportunity Employer.