Medical Network Customer Care Representative

We’re excited you’re considering joining a great place to work! Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

At Texas Mutual, we're working to create a stronger, safer Texas. That means helping injured workers return to a productive life, empowering businesses to excel, and giving back to our communities. In the role of Medical Network Customer Care, you can play a role in these efforts by answering inbound calls and emails to assist injured workers, policyholders, agents, providers, and other partners, in locating network providers, scheduling appointments and resolving inquiries to our workers’ compensation network.

You would also ensure our online provider information is current through credentialing efforts and audits.

• Answer phone calls and emails from injured workers, policyholders, agents, providers, and other partners and resolve moderately complex to complex inquires related to our workers’ compensation network.
• Use online systems to locate in-network providers, schedule appointments, and approve requests for out of network treatment.
• Send notification letters to customers when coverage changes occur.
• Enter complaints for network grievances into internal database.
• Manage credentialing of medical providers or groups for participation in our network.
• Update our network's online provider directory with physician photos and biographies.

• High school diploma or equivalent
• At least two years of related work experience
• Minimum typing speed of 40 words per minute

• Bilingual fluency in English and Spanish

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Base Pay Range: $22.98 - $28.39 Per Hour

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

• Annual performance bonus and merit-based pay increase
• Lifestyle Savings Account ($1,000 per year)
• Automatic 4% employer contribution to retirement plan
• 401k plan with 100% employer match up to 6%
• Student loan repayment matching in 401k plan
• Three weeks’ time off for vacation
• Nine paid holidays and two personal days each year
• Day one health, Rx, vision and dental insurance
• Life and disability insurance
• Flexible spending account
• Pet insurance and pet Rx discounts
• Free on-site gym, fitness classes, and health and wellness resources
• Free identity theft protection
• Free student loan repayment and refinancing consultation
• Professional development and tuition reimbursement
• Employee referral bonus
• Free onsite snacks

Texas Mutual Insurance Company is the state's leading choice for workers' compensation insurance, with over 40 percent of the market. Thousands of Texas businesses rely on us to help them control their workers' comp costs, protect their employees, and ensure their injured workers receive quality care. Preventing workplace accidents is a foundation of our mission. We have frequently been named one of the Best Companies to Work for in Texas.

Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 10 years.