Career Case Manager

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Full Time Professional Austin, TX, US

3 days ago Requisition

The Career Case Manager supports the basic needs and service coordination for Goodwill clients seeking assistance with education, job training, and employment related services. The Career Case Manager will work closely with clients in developing service plans including goals for training, education, and employment as well as providing continued programmatic follow-up supports post-placement. The Career Case Manager works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill.

• Maintain client caseloads by supporting client’s development with respect to resume building, job applicants/job searching, interviewing and employment related soft skills. Maintain frequent contact with client in accordance with agency policy and procedures.
• Develop in partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short and long term goals and resources that support clients on their path towards their education, training and employment goals. Track and document goal acquisitions and support clients in their transition to next steps according to their individual career plan.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence based carer path for clients.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
• Intervene effectively and ethically in crisis situation, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll clients in programs, obtain information and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all clients through ECM and other required client tracking databases. Strictly adhering to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents.
• Coordinate and work collaboratively with GCT Career Advancement Team to connect client with career advancement trainings and the Business Solutions team to connect client with employment opportunities.
• quality and integrity of Career Advancement Services in ECM. Pull reports as needed for department.
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients’ goals.
• Other duties as assigned.

This position does not have supervisory responsibilities

• Bachelor’s degree (or higher) in education, business, or a social services related field. Associate degree. Minimum of 1 year experience working with clients in employment counseling, placement, education, or human services can substitute for a four-year degree.
• Minimum of 1 year experience with socially disadvantaged individuals such as un-housed, ex-offenders, and low literacy, and individuals with disabilities.
• Knowledge of Goodwill services and of community resources and business networking preferred.
• Extensive experience with Microsoft Office (Word, Excel, PowerPoint, outlook), and other social media applications.
• Valid driver's license, proof of valid insurance and ability to travel on work related business to meet client location/service delivery needs.
• Knowledge of client assessment skills, community…