Senior Software Engineer-AI Agents

Senior Software Engineer – AI Agents

Join to apply for the Senior Software Engineer – AI Agents role at Hatch
.

Location:

Must be based in New York City or Austin (no relocation). Hybrid in SOHO (NYC) or remote in Austin.

At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist – it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and Next View Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI‑driven customer service — and we’re just getting started.

As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast‑paced, high‑growth environment.

• Own end‑to‑end features:
  Design, build, and ship user‑facing functionality spanning React web applications, backend APIs, and databases.
• Build robust backend services:
  Develop APIs and services that are reliable, well‑structured, and easy for other engineers to extend.
• Elevate the web experience:
  Implement clean, maintainable React components and patterns that support usability, accessibility, and long‑term velocity.
• Design data models:
  Create intuitive schemas and query patterns that serve both product needs and developer productivity.
• Set technical direction:
  Define conventions and make architectural decisions that balance speed, quality, and maintainability across the stack.
• Mentor and coach:
  Support engineers working in both backend and frontend areas, growing full‑stack fluency and technical ownership.

• 5+ years of professional software engineering experience.
• Deep expertise in backend programming languages (e.g., Elixir, Go, Java, Python); functional programming experience is a plus.
• Strong experience with React and modern JavaScript/Type Script, including building and maintaining complex web applications.
• Solid understanding of relational and non‑relational databases (e.g., Postgre
  
  SQL, Redis) and data architecture.
• Comfortable moving across the stack – from data models and APIs to React components – to deliver end‑to‑end features.
• Experience collaborating with Dev Ops and infrastructure teams on deployment, monitoring, and cloud environments.
• Excellent collaboration and communication skills – you bring others along and elevate those around you.
• Product‑oriented mindset – you care deeply about building systems that meet real user needs.
• Experience mentoring engineers and leading technical projects.

• Experience working in a fast‑growing startup environment.
• Contributions to open source or active participation in engineering communities.

• Competitive salary and equity.
• Remote OR hybrid work environment (3 days/week in our NYC office).
• Medical, dental, and vision benefits.
• 401(k) plan.
• Flexible PTO.
• Opportunity to build at the ground floor of a high‑growth, mission‑driven company.
• We do not offer sponsorship.

• Shape the future of AI‑driven customer service.
• Build alongside founders and leaders who value speed, ownership, and ambition.
• Solve hard problems that impact real businesses and customers.
• Join a team of builders who care about great engineering, fast execution, and camaraderie.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology;
Industries:
Software Development