Forward Deployed Engineer

Owns post-launch agent performance for Loman's top restaurant customers — tuning prompts, reading traces, and shipping bespoke fixes on customer-speed (not roadmap-speed) to make sure deployed Voice AI agents keep printing revenue.

Loman AI is transforming how restaurants handle phone calls with an AI-powered voice platform built specifically for the restaurant industry. Our technology answers calls 24/7, takes orders, books reservations, answers menu questions, and integrates directly with restaurant POS and reservation systems to create a seamless guest experience. By eliminating missed calls and hold times, Loman helps restaurants increase revenue, improve operational efficiency, and deliver better hospitality ’re building one of the most advanced voice AI products in hospitality and partnering with restaurants ranging from independent operators to large multi-unit brands.

Our team combines deep expertise in AI, SaaS, and restaurant technology with a fast-moving startup culture focused on innovation, execution, and customer impact. At Loman, you’ll have the opportunity to help shape the future of how restaurants communicate with their guests while working on cutting‑edge technology that solves real‑world problems for one of the world’s largest industries.

Loman is the #1 rated Voice AI for restaurants. Our AI phone agent answers 100% of calls, 24/7 — taking pickup and delivery orders, processing payments, booking reservations, and answering menu and FAQ questions, with clean tickets syncing straight into the restaurant's POS. Built in Austin. Used by some of the country's top operators.

ARR is ramping fast. We're investing heavily in the post‑sale operating model — segmentation, health, cadence, and expansion — and CS is the function that turns Loman from a great product into a long‑term revenue engine.

As a Forward Deployed Engineer in the Customer Success team, you are Loman’s customer-embedded technical partner, focused on maximizing the strategic outcomes of our deployed Voice AI agents across all commercial customers. This position balances continuous, high‑level post‑launch support with the rapid development of innovative, bespoke tooling to scale customer enablement effectively.

You are a resourceful, gritty, and adaptable engineer who views customer success as a personal engineering problem. Instead of waiting for product roadmaps, you leverage your technical expertise to rapidly scope, build, and deploy bespoke solutions - from integrations and micro‑features to tailored agent flows - to unblock mission‑critical workflows for top‑tier operators. This is one of the highest‑leverage seats at Loman, where your direct impact solidifies the company’s reputation as 'the AI vendor that actually shows up.

As a Forward Deployed Engineer, you will contribute your creativity and problem‑solving to define how we deliver business value to the customer with increasing efficacy and efficiency. You can expect to:

Drive Continuous Optimization and Value Creation: Own the post‑launch performance of each customer’s agent, continuously tuning its behavior, refining prompts, and optimizing rule sets using real call data, transcripts, and observability traces to ensure measurable improvements month over month.

Engineer Bespoke Solutions for Scale: Build custom solutions when customers encounter pain points the standard product does not yet handle. This includes shipping custom automations, scripts, or agent flows—whatever it takes to ensure customer needs are met at speed, not roadmap speed.

Own agent experience: Accuracy, naturalness, brand voice, edge‑case handling. What the operator hears on the phone is your job.

Go above and beyond. Move at customer speed, not roadmap speed. When a top operator needs something to keep working, you make it work - and you don't wait for the sprint.

Support technical onboarding. POS integration, menu setup, agent configuration, factory evals, pre‑launch QA. Partner with the Onboarding Specialist, who owns the customer relationship.

Feed Engineering. Patterns from your customers - bug clusters, repeat pain…