Conversational AI Chat Bot Developer, Cognigy

The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands‑on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial.

Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
• Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
• Code and test projects.
• Deliver high‑quality software on time.
• Attend meetings and training as required.
• Perform system analysis and project management duties for the successful completion of a project.
• Excellent customer‑facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Exercises wide latitude in determining objectives and approaches to engagements.
• Mitigating and resolving code errors for development and future concepts.

• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
• 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real‑time systems.
• 5+ years JavaScript experience.
• Experience with products such as Dialog Flow, Kore.ai, Cognigy, Amazon Lex or Omilia.
• Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
• Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have.
• Team Player and the ability to mentor team members.
• Desire to work in a fast‑paced environment.

$140,000 - $160,000 a year

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- Tax‑advantaged health care accounts

- Financial and income protection benefits

- Paid time off (PTO) and wellness time off.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.