Principal Platform Software Engineer

Job Description

Leads platform projects crossing multiple teams, evolving runtimes or middleware patterns for interoperability and multi‑tenant scale. Diagnoses and resolves complex cross‑service issues; enforces versioning, compatibility, and safe rollout practices. Drives observability standards, capacity planning, and resilience patterns across several workloads. Produces migration guides and adoption playbooks that raise ecosystem consistency and developer experience.

• Lead cross-team evolution of middleware patterns or runtimes to standardize interoperability at scale.
• Define and enforce versioning, deprecation, and rollout strategies that minimize downstream breaks.
• Drive shared observability baselines (SLOs, error budgets) and resilience patterns across several services.

• Design software solutions and analyze and identify requirements to achieve business and operational goals, sharing results with manager upon completion.
• Adhere to and improve execution of all phases of the software development lifecycle; provide guidance and coaching to engineers to drive improvements.
• Utilize advanced knowledge to develop and guide new software features and enhancements, leading design specifications, ensuring accessibility, and developing documents to clarify software design and code.
• Lead code reviews in multiple areas to help drive improvements.
• Conduct debugging and troubleshooting to identify and fix complex software issues.
• Develop fixes for identified issues.
• Implement comprehensive software testing (e.g., functional and non‑functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, sharing work with manager and/or lead upon completion.
• Conduct performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes.
• Troubleshoot and resolve complex issues related to application programming interface (API) functionality and integration.
• Implement complex API versioning, lifecycle, and interoperability strategies.

• Implement and contribute to developing software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion; recommend project or design scope.
• Provide technical guidance and coaching to less experienced developers in existing software architecture.
• Contribute to periodic reviews and ensure adherence to architectural standards.
• Collaborate with stakeholders and external networks to ensure work aligns with software architecture.
• Implement complex performance optimization and scalability strategies in software design.
• Occasionally conduct technology research and evaluation for potential architectural changes that may impact results for the team.

• Collaborate with stakeholders to understand customer issues and align solutions.
• May provide advanced technical guidance and support to customers regarding customer‑reported issues.
• Advocate for customers’ interests and suggest product enhancements based on feedback.
• Provide input to ensure customer satisfaction through timely resolution of issues and effective communication.
• Identify and implement customer issue and/or defect handling and training processes.
• Investigate and troubleshoot complex and broad‑reaching/scoped maintenance issues to ensure customer agreement on short‑ and long‑term solutions (e.g., future enhancements).

• Collaborate with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members.
• Participate in peer review processes, provide technical leadership, and ensure code quality and adherence to broad acceptance criteria during development, independently.
• Demonstrate and share advanced knowledge of industry best practices and apply them to software development processes.
• Implement complex secure coding practices to prevent security vulnerabilities.