ServiceNow Technical Lead ​/ Sr. Developer

Spatial Front, Inc. (SFI)

a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree is seeking a highly skilled and experienced Service Now Technical Lead / Sr. Developer to join our dynamic team.

In this role, you will lead hands‑on configuration and development of NSF's Service Now ICM solution, enforcing coding standards and delivering secure, maintainable workflows, integrations, work spaces, and reports.

Hybrid remote, with occasional on‑site as needed.

• Configure case forms, tables, business rules, client scripts, UI policies, notifications, and assignment logic.
• Develop Flow Designer flows and subflows for intake, routing, approvals, escalations, and closure.
• Implement workspace experiences, related lists, dashboards, and role‑specific views.
• Create secure scripted APIs, integration actions, transform maps, and reusable components.
• Conduct peer reviews and ensure adherence to scoped-application and upgrade‑safe development standards.
• Build ATF coverage and support unit, integration, regression, and performance testing.
• Manage update sets or source control, deployment sequencing, rollback procedures, and release notes.
• Resolve complex defects and support production cutover and hypercare.

• Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required).
• 10+ years of professional experience, with at least 3 years in an Agile environment.
• Advanced Service Now development using JavaScript, Glide APIs, Script Includes, business rules, and client‑side scripting.
• Hands‑on experience with ICM or complex case‑management applications.
• Strong skills in App Engine Studio, Flow Designer, Integration Hub, Workspace/UI Builder, ATF, and reporting.
• Experience developing REST/SOAP integrations, import sets, transform maps, and secure authentication flows.
• Knowledge of ACLs, data policies, encryption, audit history, and secure coding practices.
• Experience with Agile delivery, code reviews, defect management, and release automation.
• Ability to diagnose performance, data, workflow, and integration issues.

• Service Now CAD and CSA required or strongly preferred
• Relevant CIS certification
• JavaScript or integration certification preferred

• Clearance:
  Must be a US Citizen and able to obtain a Public Trust clearance. Background checks may include criminal history, education/certification and employment verifications, credit history, and fingerprinting. (Public Trust investigations typically take 4–8 weeks)
• Salary: $145,000 – $190,000 annually. SFI maintains broad salary ranges to account for variations in skills, experience, market conditions, and location.
• Work Environment:
  Hybrid remote, with occasional on‑site presence required to support client needs.
• Benefits: SFI offers a comprehensive benefits package. Learn more at SFI Careers.
• Other:
  • This is a full‑time W2 position.
  • Spatial Front Inc. is an Equal‑opportunity Employer; all qualified applicants will receive consideration for employment.
  • Spatial Front Inc. participates in E‑Verify.

$145,000 - $190,000