Principal Product Manager - Product Catalog

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

This position is needed to evolve our global Product Catalog platform. You will lead the development of foundational data models, API syndication layers, and internal tools defining how Twilio products are packaged and launched. Working across platform engineering, finance, and operations, you will own the backend lifecycle–from NPI governance to downstream billing–driving architectural unity and accelerating time‑to‑market for our diverse communication and data portfolios.

• Define Unified Strategy & Taxonomy:
  Architect and execute a comprehensive product roadmap for a centralized, multi‑tenant product catalog service that scales across Twilio's global infrastructure. Establish the global category hierarchies, data schemas, and parent‑child variations required to represent complex developer APIs and consumption‑based usage units.
• Accelerate New Product Introduction (NPI):
  Design, standardize, and scale the end‑to‑end NPI launch framework. Reduce time‑to‑market by transforming manual commercialization workflows into automated, self‑service paths that allow product teams to rapidly configure and launch new SKUs globally.
• Standardize Catalog Governance & Tooling:
  Design developer‑friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self‑serve catalog listings, localization attributes, and pricing metadata with zero friction.
• Acquisition, Ingestion & System Consolidation:
  Lead the technical strategy to seamlessly migrate and ingest legacy configurations and acquired product entities (e.g., Twilio Segment) into a single, cohesive billing and product registry. Build robust ingestion pipelines and bulk operation tools to manage the state machine and lifecycle of thousands of SKUs.
• Data Quality & Cross‑Functional Consensus:
  Act as the strategic bridge between engineering, data infrastructure, finance, sales ops, and Twilio Trust Hub. Enforce strict normalization and de‑duplication standards to ensure absolute downstream billing accuracy, zero margin leakage, and strict compliance with global telecom regulations during NPI rollouts.
• Optimize Search & Downstream Discovery:
  Collaborate with core Console teams to optimize how high‑performance catalog metadata flows into customer discovery workflows, customer portals, and AI‑driven assistant frameworks. Ensure core catalog APIs deliver rapid, reliable synchronization across all global environments.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Deep SaaS/PaaS
  
  Experience:
  
  Minimum of 10+ years of product management experience specifically focused on APIs, developer tooling, highly distributed backend cloud architecture, or master data orchestration.
• Mastery of Enterprise Platform Data:
  Proven success building or heavily scaling internal platforms like Enterprise Product Information Management (PIM), CPQ (Configure, Price, Quote) engines, billing line registries, or multi‑tenant graph architectures.
• NPI & Go‑To‑Market Lifecycle Ownership:
  Proven track record of defining…