Solutions Engineer

Solutions Engineer (Success Team)

At Sweatpals, our mission is to help people build real connection through movement — and empower the next generation of fitness entrepreneurs.

We're hiring a Solutions Engineer (Success Team) to be the technical partner for our hosts — acting as a developer who is host-facing. You'll sit on our Success team, but your day-to-day will look like engineering: designing integrations, building and debugging implementations, shaping APIs/workflows with our product/engineering team, and shipping real code/config that unlocks value for hosts and expedites the migration process for studios/gyms and event hosts.

This is not a "light technical" onboarding role. We need someone who can drop into messy real-world environments, read logs, reason about systems, write scripts, and turn ambiguity into a working solution — then explain it clearly to a gym owner, studio operator, or community leader.

You'll be the bridge between:

• what our product can do today,
• what hosts need to run their business,
• and what we should build next to make Sweatpals the best platform for fitness entrepreneurs.

• Be the technical owner of host success post-sale — ensuring technical discovery, solution design, integration delivery, and long-term reliability for key hosts.
• Design and build host-specific solutions using APIs, webhooks, OAuth, event-driven patterns, and scripting (Python/JS). This includes prototypes, data transforms, and one-off tooling when needed.
• Lead complex integrations end-to-end (ticketing/memberships, CRMs, marketing tools, payments, analytics, community platforms, etc.) by translating requirements into technical designs and shipping working implementations, with support of your product and success counterparts.
• Handle data migrations and data correctness : import/export, mapping, deduping, validation, backfills, and ongoing syncs — with strong attention to integrity and edge cases.
• Troubleshoot like an engineer : reproduce issues, inspect payloads, debug API/webhook failures, diagnose performance or data issues, and partner with Engineering on fixes.
• Create scalable technical playbooks : internal docs, reference architectures, reusable scripts, and SOPs that reduce time-to-value and make success delivery repeatable.
• Partner tightly with Success Managers to run implementations with great communication, crisp next steps, and a "no surprises" experience for hosts.
• Be the technical voice of the host internally : surface product gaps, integration patterns, and recurring blockers — and help prioritize what Engineering should build to remove them.
• Define and track implementation/technical success metrics (time-to-first-event, time-to-first-$, integration error rates, data freshness, migration quality, churn risk signals) and use them to drive continuous improvement.

• 4–7+ years in software engineering, solutions engineering, sales engineering, forward-deployed engineering, developer advocacy, or technical customer success — with significant hands-on building.
• Developer-first skill set :
• Strong fundamentals (APIs, auth, webhooks, databases, data modeling)
• Comfortable writing production-quality scripts/services (Python, JavaScript/Type Script, SQL/Postgres or similar)
• Can work with JSON, CSVs, ETL-style transforms, and automation
• Integration + migration mindset : you enjoy making systems talk to each other, and you can reason about failure modes, retries, rate limits, and observability — and you naturally turn hard-won integration/migration lessons into reusable patterns, tooling, and defaults that make the next implementation smoother than the last.
• Strong communicator with non-technical stakeholders : you can explain tradeoffs, timelines, and technical concepts in a way that builds trust and clarity.
• High ownership + project leadership : you can run multiple work streams, keep stakeholders aligned, and drive to "working in production," not just "sounds good in a doc."
• Product instincts : you spot patterns across host needs, propose scalable solutions, and help evolve the platform rather than endlessly solving the same one-off problem.
• Startup energy : scrappy, resourceful, energized by…