ServiceNow CRM​/FSM Developer

RESPONSIBILITIES:
Kforce has a client in Austin, TX that is seeking a Service Now CRM/FSM Developer.

Position Summary:

The Developer will be focused on development and configuration across CRM applications (Customer Service Management & Field Service Management). This role builds case management solutions, workflows, integrations, and automation to support modern customer service operations.

Key Responsibilities:

* Configure and develop solutions across CSM / CRM and FSM modules

* Build case management components, forms, workflows, and service catalogs

* Develop automation using Flow Designer, scripting, and platform tools

* Create and maintain integrations (REST/SOAP, Integration Hub)

* Support customer portals and self-service experiences

* Implement AI-enabled features (Now Assist, Virtual Agent where applicable)

* Troubleshoot, test, and support deployments and enhancements

* Collaborate with architects and BPCs to deliver scalable solutions

REQUIREMENTS:

Certifications:

* Service Now CSA

* Service Now CAD (preferred)

* CIS-CSM or FSM (nice to have)

* 5-8+ years of hands-on Service Now development experience

* Experience with CSM/CRM or case management platforms

* Experience building integrations and APIs

Strong skills in:

* JavaScript (server/client-side)

* Workflow/Flow Designer

* Service Now configuration and scripting

Preferred:

* Experience with Field Service Management (FSM)

* Exposure to AI-enabled workflows or automation

* Familiarity with CI/CD and Dev Ops practices

What Success Looks Like:

* High-quality, scalable CRM workflows and automation

* Increased efficiency and reduced manual effort in customer service processes

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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